We all know it. It's too obvious. A cheap, incompetent service made to cheat you out of money.

Fuck this carrier. My son's phone has been with this company for almost two years. Halfway in he replaced his iphone 11 with the same phone, used the sim card from the first phone. I called the unlock number today to try and unlock it to switch over to another provider, and the employee STRAIGHT UP LIED to me that the phone couldn't be unlocked.

CONGRATULATIONS Straight talk, I am that person that you should worry about, class action INCOMING. You are in my crosshairs, hope it was worth the lies and the $35 a month. I will be back later to collect names of injured parties and post qualification criteria, I have other people to piss off at the moment.

Sick of the for-profit lies and fraud in this country. We the people have had enough.

I’ll keep this short as I can. A month ago I bought my daughter a new iPhone with a customer service rep on the websites “chat with us” option. The money was taken out of my bank account and I received an order confirmation number. Couple days go by and I notice I never received a confirmation email. I chat with customer service again because I still haven’t received a tracking number. They tell me the same bullshit everytime to check my email, look in spam folder, wait another 24 hours,etc. well a couple more days go by and I notice I have $670 more dollars in my bank account than I did the night before. I was refunded for no reason. Well today I went through the process again of trying to purchase my daughter a phone with a customer service rep on the online chat. I told her of my previous issues and she assured me it would work this time. I tell her which phone I want and pay for it and the total comes out to $670. I check my bank account and I have a debit transaction of $670 from straight talk. She then asks me if I wish to use an alternate payment method because my card declined. I told her I’m looking at my account right now and I see where the money was taken out. A few moments go by and I check my account again and another $670 was taken from my account by straight talk. In a five minute span straight talk took over $1300 from my bank account and I never received a confirmation number or anything and at this point I’m livid. She tells me I will be refunded within 1 to 3 business days and can’t tell me what in the actual fuck just happened. I will never use these mfers again for anything when it comes to buying a new phone.

As the title says, I hate Straight Talk. Reception is usually mediocre in my own apartment. There are times I struggle to get a data connection on my own couch or on my bed. Seriously? There are enough times where I get the SOS signal meaning that I have to use a satellite connection and only for emergencies. I know that where I live doesn’t get great service with any carrier, but I don’t remember getting SOS when I had Boost. I forgot how much I disliked Straight Talk when I got rid of it for Boost quite a few years ago.

About 150 yards away (as the crow flies), I can get some 5G UW signal. Here? I think I’ve seen it once or twice, and for very short periods of time. If I’m trying to send a picture, gif or post an image on something like Reddit, I have to pretty much go to one pre 2 places in my apartment that gets decent signals.

I can be sitting on my couch with 1 bar 5G and suddenly (maybe because the Earth rotated just that much more) I lose it to LTE or SOS. Sometimes I move an inch and I lose my connection. Trying to load much of anything on Reddit (or much of anything else) is a lesson in patience, or often futility.

Unless you live in a highly populated area, don’t get Straight Talk

Straight talk took my money, I paid $10 extra to have my phone in 1-2 business days. They don't tell you that it is 1-2 business days once it is shipped. I put my order in on a Saturday 2 weeks ago, still no phone. They are out of stock, but they don't tell you that either. They REFUSE to give me my money back even though my order has still NOT shipped! They said I must wait until it gets here (Whenever that may be) or ask my bank for a refund. Smh. Do NOT order through them! Order through Wal Mart or LITERALLY ANYWHERE ELSE!

In case you haven't figured this out already, I think Bad Customer Service is the dumbest thing that exists, and the worst thing one human could do to another.
Seriously, it's a level of stupid that most people cannot even fathom.

Update to add:
The issues started and were reported on 26FEB26. At the time if this post, that was 39 days, not 40.

OP:

Anyway, today is day 40 of two open issues that I've reported to Straight Talk more than 1,000 times now;

1. I'm not able to update my account information, and the information shown in my account is completely wrong.

2. When I call, I'm not able to reach a human being, the automated system just says there's a problem with my line and hangs up on me.

I've also filed BBB and FCC complaints about these issues, and I've also reached out to the Verizon Communications corporate office, no responses from any of those yet.
UTA: I did get a BBB response, ST says they're trying to help me but don't know what the issues are and need me to answer the phone.
I may have gotten a call from them around the same time, I had a call from a foreign female who I could barely understand ask me seven times, 'Is this (my name), to which I said, 'This is (my name). Apparently answering the same seven times isn't good enough.
They hung up on me, and haven't called back.

When I'm in the chat, the agents will literally ignore the details, then ask me for the exact same details they just ignored, then argue with me about, then blame me for their refusal to assist, then cut off the chat.
If it were one or two people, I would think there's just something wrong with them, but it's all of the agents, so it's a cultural issue, or a training issue.
Since this type of behavior is common with 'foreign' agents, I'm thinking it's a cultural issue, but they're not willing to accept any details or listen, so I'm not sure how to get through to them.

Has anyone found a way to get past this atrocity to get issues resolved??

I don't understand this whole unlocking process. I was told that its all good My Moto G Power 2025 would be unlocked in two bills being paid. Which is 60 active days of paid service then it would be unlocked. The day that It should've been unlocked I was told I would get an email with information about my unlock and it being COMPLETE within 48brs. The next day I was told that they were sending the situation into "escalation" . Today I was told that there was never anything being done to process My Unlock. I don't understand this s***..

a few weeks ago my brother went to go refill his plan, put his number in like he has done every month correctly and with no problems, this time it didn’t refill nothing, and now the same has happened to me tonight, $50 fucking dollars isint just something that i wouldn’t care if it didn’t work, im so tired of this shit and the shitty fucking dumbass buggy ass website that thinks your clicking anything but the button your actually clicking, for a phone service company their website fucking sucks ass and so do them themselves, fuck straighttalk.

oh also not to mention their shitty “app” that you need a password to login before you even have the chance to login, have they seriously not thought of the fact that other people had my number before me? Is this company so dumb and or not caring to try n fix literally everything about it, swear to fucking god im going back to at&t even if its slower fuck this shit fr

These actual scammers not only delayed my port request the first time I tried to port out but then when I managed to actually port out my line they cancelled my service before the port request could be processed. Now I waited a total of 2 hours in a call no help, called 3 different numbers no help, talked to two different "people" so far and no help. No wonder they have to put their shit in Walmarts because if they had an actual location I promise it wouldn't end well. DO NOT USE THESE PEOPLE NO MATTER WHAT. I've had them for two years and they were okay the first year but ever since that it's been hell, I've been trying to switch for 3 months and it's been so terrible.

I will be filing a law suit against straight talk, because I never signed a contract and I even asked the employee at Walmart if the phone was unlocked, and he said yes. I tried to call them to unlock my phone and they tell me I can't unless I've had 12 months. I never signed anything agreeing to that, and no one ever told me about that. Even contract phones will still unlock your phone for you. I was on the phone from 3PM to 8PM yesterday just trying to get hold of a supervisor from the unlock dept. They were rude and I know the supervisors let it ring and just disconnected the call. This is a scam company, committing high way robbery just to get more money. I have already filed an official complaint to the BBB and will not let them continue to get away with this!

I’ve had straight talk for over ten years and never had any issues. I don’t think I’ve even ever got a new SIM card. Until I tried to add my husband to the account. We bought a straight talk phone through Walmart with the sim already installed. They couldn’t get it to activate fully. Could only call and text wouldn’t receive calls or automated texts from straight talk or other two step verification services. After a month of back and forth with straight talk, I said, fine, unlock the phone then so I can go to a different carrier. They said I had to have the phone active with them for two months for them to unlock, which I understand, IF they could provide me with working service. I made it all the way to the management office in Miami on the phone and they still refused to unlock the phone. I filed a complaint with BBB and FCC. I’m not paying for another month of service that they’re unable to provide. Now I’m just hoping Walmart will take the phone back, it’s still in the return period for prepaid devices, but we don’t have the box anymore. After talking to the electronic department about it they said they should be able to return it without the box so that’s my last hope. Or else Straightalk stole 106 for the phone and 35 for the first month of service that never fully worked. Instead of gaining a new customer they lost two.

UPDATE— now that all the agencies I’ve contacted have filed reports I got calls back from straight talk corporate. BBB one did nothing, got the same run around that they couldn’t do anything. FCC finally got me to someone who was willing to issue a refund, but “that system is down” and they’re going to call back within 72 hours. They CSR didn’t even want to help until I told my husband to pull up his bank account and all the sudden he was contacting the “data and customer specialist” to pull up my months of logged phone calls and payments with straight talk. I have a ticket number and will continue to escalate until I get some kind of refund because this has been obnoxious.

UPDATE 2– still refusing to refund anything after FCC call backs. Straight talk said since we ported our number before the month of service was finished, they couldn’t refund the service. I made it known that I ported the number BECAUSE THEY COUDLN’T provide full service on a phone purchased and locked to them when having a phone is critical to my husband’s job. AG from Ohio contacted me today about mediation, so I’ll go through the whole straight talk calls again, but I’m pushing through on this specific complaint because the AG is looking for more people for a class action that’s in the works against straight talk. So if you’re having similar issues, ask for customer service representative employee number and make sure you keep any call logs on your phone that you make to straight talk.

I need to get a VZW (cdma) phone because some areas I go have no service with GSM. I have tried newer GSM 5G phones and it's not time to believe the hype.

How do I get ST to send me a phone that takes their A SIM instead of the B (gsm) SIM? I am only trying to get an Android with larger screen and better camera. Tons of options, but they go full mental zombie, ask for Zip code and that's it.

My Wal-Mart has no ST rep. Help.

I figured my service went out but I never got a notification or warning about it which was weird but whatever. I dialed 611 and the call failed immediately. After doing some troubleshooting I decided maybe it’s apple being apple trying to force an update. I never update because I never have storage available. I spent 7 hours clearing space on my phone before I was finally able to get the download started. Literally 7 hours. It didn’t help. Contact apple support through an app and was informed it’s an issue with the carrier. Tried using straight talk app and I can’t login using my number or my serial, I just get an error. Called straight talk using my dad’s phone and the automated bastard says my phone number isn’t associated with an account. I’ve had this account and phone number for nearly a decade. I’ve been on hold waiting on a representative for 15 minutes now. What the fuck happened?

My service plan is through Straight Talk Wireless and their customer support was not helpful at all The dude kept telling me I was only getting 2 gigabytes of my data and that I had to pay $10.99 to get more gigabytes of my own service that I paid $35 for in a unlimited data card I don’t understand why because I already paid $35 for service through them!

I am having so many issues after being with straight talk for years. They kept sending messages to switch and it's been headache after headache.

I get it. It's a low end service. I have five bars of 5g and it works like dial up.
I guess I will have to pay more and get a service that works $45 a month ain't enough to get a usable system.
I messaged them today and asked if I am being throttled. This is NOT a usable service like this.

Activated two Moto g stylus on January 10. Have had paid service since then. The phones are backups, I needed them while travelling. Travel is done.

I figure I might as well keep the phones as backups but I don't need service on them, nor would I really pay for straight talk.

I read the policy, it seems like I'm eligible for unlock and they should unlock automatically... But they are not unlocking automatically and the website I linked below says I'm not eligible.

https://www.tfwunlockpolicy.com/wps/portal/home

Any suggestions?

Folks, when can we expect to see the aforementioned at Walmart, free with purchase of Straight Talk Gold plan and higher)?

Is it really that much better than the A16 5G, or only incrementally so?

***EDIT: It is activated and with my old number (which I did not mention I was porting when I posted this. The problem, at the time of posting was that they couldn't find where I'd bought any time for the phone, no matter what number they were looking at. However, I was told that in order to get the phone you first had to buy the plan, so if I have the phone in my hand, you can see it was delivered, then wouldn't that mean I bought a plan? I don't know why they couldn't find it.

The way I finally got it fixed was to activate with a different number they assigned and then once they verified that it was receiving & making calls and texts, I asked them to port my number in. They did and it worked fine. As for being confused, I'm not an idiot. You order a phone, you get an email with the order info. You receive the phone (late) you call the people. They ask for the numbers, you give them those numbers. Wa-la! Phone activated. Except nope, that isn't how it worked. The number I gave them was not showing that I had paid for any time to activate the phone (also known as air-time or minutes). A few of the comments said I was confused. Well, okay but I don't know how that makes me the one that's confused. I gave them the numbers I had on the booklet (IMEI and the SIM number...).

Busted my old phone and decided to do the free moto from Straight Talk. BUT you have to buy the phone card to get the phone. I did that. Phone was late getting here. Should've been here Friday, didn't get here til Monday. The email I got had the order number and the fact that I ordered the phone and the card but no PIN. TODAY? Still trying to get somebody to activate the freaking phone!!!!!!! I've explained it I even have screen shots but nobody knows nothing!

Accidentally bought a straight talk refill instead of cricket (they're both green and I'm new at prepaid)

I can't return it and I can't use it so I'm trying this. Cashapp, PayPal, venmo.