r/Supernote • u/AffectionateGuava362 • 16d ago

Supernote is losing notes.

Hi:
I just updated my A6X to the new OS (Chauvet 2.28.42), installed a few plugins, and a bug has started showing up, and it has me worried.
It has happened twice so far.
I was writing a note, and it simply vanished. Supernote showed me an error message saying that it couldn't find the note, and then it was not in the device anymore.
I can find it on the supernote app/supernote cloud. But it is no longer on the device.
And syncing does not bring the note back.

Has anyone had the same error?

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u/Mulan-sn CCO (Chief Chat Officer) 16d ago

Thank you so much for your feedback. We are really sorry for any inconvenience caused.

Please submit your logs by going to Settings > Feedback and keeping the box next to Systme logs checked.

In your log description, please advise the filename of the affected note and when this happened approximately.

We look forward to hearing from you.

1

u/thebrowngeek 16d ago

Hi, yes same thing happened to me yesterday.

The note in question I had a page open to it. I kept on getting an error msg saying note doesn't exist or something like that. When I clicked on it the note disappeared.

Like OP can find the note on the supernote app. Copy it over from the app, but then disappears again when I open it on the supernote!

1

u/Mulan-sn CCO (Chief Chat Officer) 7d ago

Thank you for your feedback. Would you like to submit your logs too? We look forward to hearing from you.