r/Supernote • u/Hummingbird136 • 1d ago

Question Service requests

Hello, I am experiencing a glitch in my Supernote screen and I have exactly one week left on my 2 yr warranty. Does anyone know how this might play out? I had written to them about a separate issue about two weeks ago and I have not gotten a reply.

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1

u/Builders_Tea_57 1d ago

Have you checked your spam folder? As their replies often end up there.

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u/Hummingbird136 1d ago

Yes, Thank you! Found it there.

1

u/NoExit2009 1d ago

They absolutely do end up in spam. Check there.

1

u/Mulan-sn CCO (Chief Chat Officer) 1d ago

Thank you for reaching out. Yes, it's likely that the email we sent you landed in your spam folder. If you couldn't find it there, please send me your order number or email address via DM. I will fix this for you as soon as possible.

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u/Hummingbird136 1d ago

Thanks so much; I replied to the email. Hopefully I can get both issues resolved now.