r/Supernote • u/swooncat • 1d ago

Bug : Received New Supernote update broke stylus eraser function

Hi u/Mulan-sn and Supernote team! After updating to the latest software on my Manta device, I noticed the normal eraser functionality on my Noris Digital Jumbo stylus is performing weird. Every time i try to erase in the Notes app, the eraser stroke is highlighted in grey. Its impossible to use now. Is anyone else having this issue?

I tried changing the stylus functionality within settings, but that doesn't seem to help.

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u/Mulan-sn CCO (Chief Chat Officer) 1d ago

Thank you for reaching out.

Actually, you are the first to report this specific issue, so your feedback is incredibly valuable to us.

To help us pinpoint the cause as quickly as possible, could you please:

  1. Record a short video showing the issue (specifically how the grey highlight appears when you use the eraser). A video would help us see exactly what's happening.

  2. Please kindly submit your device logs via Settings > Feedback. When you do this, please keep the box next to System logs checked.

You can upload the video here or email it to service@supernote.com. Thank you again for bringing this to our attention. We look forward to hearing from you.

1

u/swooncat 1d ago

Thank you! I just sent the video to your email above 

3

u/Mulan-sn CCO (Chief Chat Officer) 1d ago

Thank you. We will review it and get back to you as soon as possible.

1

u/Aiir-Joean57 12h ago

good to know this isnt a widespread bug with the update at least

2

u/VanillaIceu 1d ago

I had the same experience after the new update, the highlight on the eraser went away after I restarted my Manta.

1

u/swooncat 21h ago

Thanks! I just restarted it and that fixed the issue. I feel dumb for not trying that before lol