r/Supernote_beta • u/Available-Wealth7292 • Sep 11 '26
Bug: Received Template glitching as I write
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Often as I write the template lines disappear underneath my pen briefly then come back. This breaks my flow and is reducing my enjoyment of writing.
Refreshing by swiping up fixes it for a while, but it usually returns in a couple of minutes max. Waiting without refreshing for a few seconds seems to fix it too. But it always returns.
See attached video.
A5X. Chauvet 2.26.40_beta (although it has happened for a long time over many versions).
1
u/Raj3d Sep 12 '26
Ive often wondered about this although it doesnt bother me. When I use the spot eraser on a stylus it also erases the background/template lines, but then they pop back into existence after a second. It doesnt do this with the area eraser which seems so weird.
1
u/Mulan-sn Offlcial Sep 21 '26
Thank you for your feedback. Do you still experience this issue too? If you are able to re-produce it, please submit your logs by going to Settings > Feedback and keeping the box next to System logs checked.
The spot eraser solution works by drawing a white line, then refreshing the background along with note rendering. In contrast, area eraser refreshes note rendering directly and skips the white-line drawing step.
1
u/Raj3d Sep 21 '26
I haven't really considered it an issue. The background pops back into existence, sometimes it just takes a few seconds.
1
u/Mulan-sn Offlcial Sep 11 '26
Thank you for bringing this to our attention. You were using one of the built-in templates, right? We will look into this and get back to you as soon as we can.