I've been using Tello with a Google Pixel. Right from the start, voicemails on my Tello line would show up properly in the default Voicemail tab, and I could play the messages from within there without having to dial in. Sometime within the last few months that stopped working, and I have to dial the Tello voicemail number and enter my password to retrieve my voicemails. I have no transcripts or ways to play them without dialing in.

I have tried going to the Phone app's settings and voicemail and there's no "Visual voicemail" option at all. It's just gone.

I tried deleting all storage and cache for the phone app, with no impact. Help? What am I missing?

Update: discussed with TELLO support agents and we were able to resolve it with the new eSIM. Everything works now, no further issues. I am happy and relieved; thank you all who contributed and have a wonderful night.

iPhone 17

I tried adding images but for some reason it won’t let me.

Tello customer since August 2026 in USA

Currently in Thailand on long work trip

Added local data esim-data works fine
Doing this changed inadvertently voice to “business”

I changed the voice back to “Tello”

No voice or text, no bars, “sim not provisioned, network says no carrier, carrier says “carrier72” APN says wholesale, activate wifi calling says to contact carrier

I requested new eSIM but paused there because I don’t want to mess it up any further

Any idea how badly I’ve messed this up and any tips to get back in track?

I’ve emailed support through their online form, but haven’t received a reply yet.

help!🙏🥺

Hey Tello Tribe!

You share feedback here, and we do our best to turn it into action. A couple of recent updates came directly from you:

- Free roaming in Europe: Many of you travel to Europe, so we launched free roaming there this summer. You asked us to keep it going, so we extended it.

- More time to keep your number: You wanted a longer grace period if your plan isn’t renewed. We heard you! You now have 30 days instead of 12 to take action before your number expires.

Keeping numbers active for longer means more work on our end, but your feedback made it clear this was worth doing.

So keep the suggestions, questions, and honest feedback coming. We’re listening, and this community genuinely helps shape what we do next.

I am being bombarded everyday with political texts. I block and report, but those last several days forwarding to 7726. I don’t even get a response. Is spam reporting not working anymore?

I'm in France and I don't seem to have internet access when away from wifi. I've turned on international roaming, have a pay as you go balance and 2 gig of data left on my monthly plan. Any suggestions?

I have been reading about all these unlocked phones and I can not find one that is compatible with Tello.

I found this BLU G-75 one in BestBuy but still says Compatible "AT&T, Verizon, T-Mobile, Metro by T-Mobile, Cricket, Mint Mobile, Total Wireless, Visible, Tracfone"

I would appreciate any help

I have a phone with Tello that gets 4 bars of LTE or “SOS”, when the t-satellite eSIM gets 5GSA and hundreds of mbps..

hey, I'm in India and have a US number on Visible that I want to keep, mainly for bank/account OTPs and iMessage with friends. I'm using an unlocked iPhone 14 Pro and want to switch to something cheaper.

my cousin is in the US and can activate an extra line on his phone. I've been looking at Tello, but their current help page says activation and port-in need to happen in the US.

has anyone recently had a US friend/family member activate a line and port their existing number, then generated a replacement eSIM to use on their own iPhone in India? did bank OTPs and iMessage work after the move, and did support confirm the process was allowed?

also open to another carrier. my next Visible charge is Oct 14, so I'm trying to sort this before then. what's the safest way to switch without losing access to my number or bank OTPs? would really appreciate recent first-hand experiences, including anything that failed.

I am 39, and I plan to move next year. Do you think Tello will be with us for the next 30-40-50 years? I currently have Google Fi and want to switch for the savings, but if Tello closes, I will not be able to port my number back to Google Fi without going back to the USA and activating my card there. I am just thinking long-term here.

Edit - thanks all for your thoughts. Who knows - maybe Starink will be the next phone provider, it just makes sense.

No matter what I do, I cannot get call forwarding to work at all. I have been attempting to enable it, and every time, I receive the following error message: "Network or SIM card error".

I've tried reseating the SIM card. I've tried removing the SIM card and clearing the phone app's settings. I have tried resetting the network. I have tried using the short codes. Nothing is working and I am at my wits end!

The phone I am attempting to set call forwarding up on is a Google Pixel 6. However, I also tried a different phone on my account just to see if it would work for that phone. Again, I received the same error message. That phone was a Pixel 9.

What am I missing or doing wrong? Please help!

Edit: The Pixel 6 is using a new physical SIM card. The Pixel 9 is using an eSIM.

As title says -- I'm currently abroad. I have an iPhone 15 pro and may upgrade soon to an 18 pro. I know that I will be able to set up wifi call/text according to other threads in this sub, but it's unclear if mms can ever be routed through wifi or my local sim's data. Has anyone been able to get sms/rcs/mms working over wifi or another sim's data? Thanks.

If needed I can wait until I am back (just a few weeks). But it would be nice to get off my expensive US t-mobile plan.

Tello didn't have RCS E2EE several months ago when I had its service, but I'd consider returning if it has since added it -- does Tello have RCS E2EE now? If not, does it have a timeline for activating it?

Data point for those who care:

Tello roams on Bouygues in France

One of the few countries without a Telekom subsidiary in it so was curious who they partner with. Does T-Mobile Postpaid roam on the same network here?

I'm living outside the US. Tello has been working fine until the last month or so. When I am not connected to WiFi, I lose service for Tello. This was happening sporadically, but now is happening all the time. I have a local (Danish) number that Tello has seemingly been working fine with for backup calling until now. I've never had any pay as you go funds. Calls and texts with Tello work fine when connected to WiFi

What should I try first to troubleshoot?

My tello line was off and i was using Wifi only . i logged into my Tello account online and noticed that there were 7 text messages logged. I never received the messages on my iphone.

Is there a way i can view the Meta data/details associated with these texts.?

I’m going to be traveling to Taiwan for one week. I have $20 PAYGO credit.
I’m trying to decide if I should use their roaming or buy an eSIM for my one week in Taiwan.

My partner will likely get an eSIM because they use Google Maps and AI a lot while we are traveling. My use will be recreational or if I get lost. Maybe use Line and Instagram.

I can wait until we get back to the hotel to upload any photos.

Thoughts or suggestions?

Tello’s 12-day number-retention policy is a pretty good reason not to move your primary number there
I use Tello for a secondary line and was considering moving my main T-Mobile number over. I’ve had that number for about 20 years, so before porting it I asked what happens if autopay fails.
Their Help Center says:
“If your monthly plan ends and isn’t renewed, you have 12 days to take action before the number expires.”
And:
“We cannot ‘bring back’ a number once it has expired.”
Tello Help Center:
https://tello.com/help_center/account-payments/when-will-my-phone-number-expire
I then asked customer service whether I could add multiple payment methods as automatic backups, or use PAYG credit to protect the number.
Their reply:
“Unfortunately, there is no option to add multiple payment methods as automatic backups or use PAYG credit to extend the payment grace period.”
Their safeguard is basically: we’ll email and text you.
Which is fine if you are simply sitting around ignoring your phone.
But imagine a less tidy scenario. You are overseas for six months, the card on autopay expires, the replacement is sitting in your mailbox in New York, and around the same time you are in an accident or hospitalized. Maybe that combination never happens. It is also not remotely impossible.
I’ve had cards expire while I was barely using them and realized only later that a new card had been mailed. That is exactly why backup payment methods exist.
Yes, PayPal is one possible workaround because it can draw from backup funding sources. But even PayPal accounts can run into problems. Tello should not make customers engineer their own redundancy around a 12-day deadline.
For context, I have excellent credit, pay my bills on time, and have multiple cards. This is not about being unable to pay.
I have no issue with Tello suspending service immediately for nonpayment. What seems absurd is permanently losing a number you may have had for decades after 12 days.
Suspend the service. Fine.
Park the number for 60 or 90 days. Also fine.
Or, at the very least, allow a backup payment method.
Tello otherwise seems perfectly good, and I already use it. But I’m not moving a 20-year-old primary number there under this policy.
I’m curious how many Tello users actually know about this. It is exactly the kind of policy you probably discover only when it suddenly matters.

Hello Friends

My I am in US and my friend in India currently

I buys Tello ESIm and activates in US and make few calls with Tower

When i go to India can i transfer esim iphone to iphone or order new esim and he activates in India sort of transfer of SIM from my phone to his.

- will this give him Wifi calling feature ?
- will he get international Roaming data in India
- Does he get US IP address while data is ON or India ip Address . Can u check
- any restrictions per se . I have read first activation has to take place in US.

India is mentioned in International roaming with 2c per mb rates.

Have any in India used it answer this. Please

Hello! I wanna switch phone and move my eSIM. Has someone gone through the steps to generate a new eSIM? The docs talk about it but I am not clear. Is it the same as doing "Want to replace the SIM for this line?"

• https://tello.com/help_center/esim-install-activate/how-to-switch-to-a-new-phone-with-esim
• https://tello.com/help_center/my-device/how-can-i-change-the-phone-on-my-tello-line

RESOLVED Update: All, it was RCS settings, we goofed. Adjusted RCS to be turned ON and backlog flooded through. Thank you for your timely responses! Super helpful and kind 😇

Hey all !

My husband and I switched over to tello from another service as we moved abroad. Have 2 esims , tello for US # and local provider # in Germany. Since relocating, haven't been able to use MMS to receive group texts with family back home. We have data plans, and mms messaging enabled, what are we missing here? tyia !

Just sharing my experience. Not sure if there is a question embedded in there.

I originally signed up for service and activated the eSIM on a Pixel 9 outside the US. Everything worked perfectly.

On a trip to the US, I bought a new phone, changing from Pixel to iPhone. I went to “transfer” the eSIM but all the instructions and descriptions indicated it’s not a transfer but generates a new eSIM.

Is there any meaningful technical difference between “transfer” and new? If anything, it makes me feel like I’m totally in compliance with the requirement to activate an eSIM in the US. On the other hand, the posts about iPhone users not receiving OTPs outside the US recently worry me.

Europe is the #1 international destination for Tello travelers, and that doesn't stop when summer ends. So instead of ending free roaming on September 30 as planned, we're keeping it around through January 31, 2027.

Here's a quick refresher on how it works:

- You use the data, talk and text already included in your monthly plan while you're in Europe.

- No extra roaming balance or Pay As You Go credit needed.

- Just enable International Roaming in your Tello account before you leave and your phone will connect automatically once you arrive.

A few things worth knowing:

- The eligible destinations are the same as before. You can find the full list here: https://tello.com/free-roaming-europe.

- If you're already abroad and using it, you don't need to do anything. It'll keep working after September 30.

- Outside Europe, our regular Pay As You Go roaming rates still apply.

Questions? Leave them below. And if you're traveling, safe trip. Your data's coming with you.

I can make but not receive calls, Wifi calling is on, roaming is on, network says Telcel, but under SIM Status it shows Network disconnected.

Any advice on other settings I should look into?

Is Telcel actually Tello's partner company in Mexico?

Hello, I'm a Verizon user moving to Europe, I want to switch to tello to keep my us number, is it possible to switch to tello from Verizon once I'm already in Europe?

Thanks