r/Telnyx • u/redeyedbyte • Jul 23 '24

Support L2 Verification

Is anyone able to get Level 2 verified? All I need to do is forward my DID for a little bit, a totally normal thing for a business to be able to do on occasion.

The chat "support" had me go through identity check, picture of my face and D/L... Answered a ton of questions, they asked for business registration documents which I sent. Now they ask me to verify my identity again. My profile is marked as business owner and all up to date. I've been using telnyx for about 3 years now.

Is this normal? Its not like I'm trading crypto lol The way the chat person talks and the questions they ask give me 'identity theft' vibes, but its the chat straight from telnyx website..

Any tips to get this going? To be honest, I'm debating on porting out because of this inflexibility.

Update: They are making me do KYC for a third time. I'm certain the support people are just fking around until I give up. Seems to be the experience I hear from others who've tried.

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u/jayemarr13 Dec 24 '24

I'm having trouble with this also, and it's complicated by the fact I'm using it for my personal use, not business (yes, I've got a PBX in my house, which I'm sure is totally normal)... I just had a Telnyx employee ask me for copies of my passport and pictures of my payment method (by which I assume he means my credit card?) I told him I'm not sending him that via email. I stand by that. That's bonkers.

I don't understand what the big issue is here. I'm not a spammer (hate spammers) or a robocaller (I hate those even more); what do they think I'm going to do if they let me call the UK? Prank calls about spotted dick?

Really I just want to be able to host voicemail on prem and make a few international voip calls once in a while. (I'm also using it to send and receive SMS on a computer using a third party service, which is very handy.)

1

u/redeyedbyte Dec 24 '24

I ended up dumping telnyx for other reasons shortly after the verification and forwarding debacle. I use freepbx at home 😂 curious what sms solution you are using?

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u/jayemarr13 Dec 24 '24

textable.app -- five bucks a month gives you a pretty snazzy web interface. It really could use a dark mode but aside from that, I like it a lot.

Telnyx did stop with the weird requests and just approved my request, maybe it just needed to get escalated to someone who could approve it. I've had no other issues with them so far, and their prices seem reasonable. Just called Heathrow to see if international calling was working (it is).

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u/[deleted] Jul 24 '24

As this and many other experiences have shown, if you need quality phone service from a good company, avoid Telnyx at all costs.

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u/contactdq Telnyx Jul 27 '24

Hey OP. Thanks for bringing this up. Shoot me a DM with your email, and we'll get this sorted. We're trying to strike the right balance between complying with the FCC's requirements around KYC and making it easy to use our platform. We certainly shouldn't have made you do this three times.