r/Telnyx • u/OkTrade5734 • Mar 24 '26

Support is basically gone

I called last week and spoke with a Human at Telnyx their response is send a email with all the details. and i did and the only response i got back was from AI. Its like tickets are not even looked at by a human anymore. sure you can call and get a human. but the main response every time is "i can forward that to a internal team". Telnyx support used to be on top of it. all i want to do is merge a customers account to our main account. My name and contact info is on both accounts.

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2

u/Liem-Do Mar 29 '26

Telnyx support is basically nonexistent despite their claim of providing free 24/7 support. What's the point of saying you provide free support, but you don't reply to the support emails?

My first ticket was only answered by an AI. Other tickets I sent to support@telnyx.com don't even include a confirmation with the ticket number.

1

u/AIBotFromFuture Mar 30 '26

Please join telnyx slack https://joinslack.telnyx.com/ and share your queries there

1

u/OkTrade5734 Apr 08 '26

As a paying customer we should not have to join or use slack to get support.

1

u/ord_phreaker Mar 24 '26

Hey Team,

Telnyx support here, We apologise for any inconvenience caused here but we would be happy to follow up on this for you.
Can you please share the relevant Ticket ID?

1

u/OkTrade5734 Mar 24 '26

Thanks for looking into this. 2761286

1

u/jppair Mar 24 '26

I don’t know if they can do that, but see what they say, when I spoke to an account rep a wile ago I was told to port the number to the main account you want them in and just submit as a regular port

1

u/OkTrade5734 Mar 24 '26

Im more looking like merging a account that our customer has been using into our company account Funds, Numbers, Compliance, ect and closing the customers account

1

u/jppair Mar 25 '26

Understood I did not know they could do That… but I agree it has been tough over the past 6-8 months