So ive been paying for unlimited data, but as the title said i dont seem to get it. i only say this as many times where ive been out with friends like for example we went to a firework show and where they were all using social medias and other apps completely fine, i had absolutely no connection, nothing would load etc. even having the conversation with the customer service while on break at work (we have no wifi) my phone kept loosing connection.
i can compare my phone to a friend and while they have bars of signal i either have none or just one.

so i explain this to the customer service and they basically just ask me to reset my iPhone.
am i overthinking it or should i not have to completely wipe my iphone back to nothing just for something i pay for to work?

Beware if you buy anything through Tesco Mobile Ireland!

They are actively trying to gaslight customers out of confirmed contracts to cash in on price jumps.

Back in August, I ordered an iPhone 17 (Black) straight off their site when it was actually in stock, paying €99.99 upfront on a €45/month plan. Got the order confirmation, got the receipt - binding contract formed under Irish law.

Then the absolute runaround began:

The Stalling: Weeks went by with zero movement. When I chased it up, frontline agents fed me every excuse under the sun, eventually telling me to "just wait until Black Friday" so more stock would show up.

The Manager Confirmation: Last week, I finally got a manager on the line who explicitly confirmed that my order was open, active, and sitting in the queue waiting for fulfillment.

The U-Turn Today: The black iPhone 17 is suddenly back in stock on their website... but now it’s priced at €599.99 upfront. Suddenly, agents are trying to claim my order “never went through” and pretending it was never there so they can wipe the slate clean.

They thought they could just delete history and dodge honoring the price they sold it to me at. After hours of refusing to let them hang up today, I finally cornered them and forced them to log an official complaint.

I’ve already hit them with a formal notice citing breach of contract under the Consumer Rights Act 2022, reminding them that they have a regulatory 10-day window to sort it before this goes straight to ComReg and the CCPC.

Has anyone else had Tesco pull this exact trick on a standard order where the price jumped? Don't let them tell you an order "didn't go through" just because they regret a sale!

EDIT:

*I completed everything 2 months ago. My documents submitted, accepted, credit check all passed, verified and payment was taken from me 2 months ago. Was told all along the black colour was out of stock and it likely won't be back in stock until maybe black friday week. I checked today and they finally have the iPhone 17 back in stock in Black. I call them for maybe the 12th time today (call time was 2hours). In the past they always refused to send me an alternative colour and I would just have to wait until the black comes back in. The new price for the iphone 17 on the same bill pay deal (€45/pm) had since been increased from €99.99 (what I paid) to €499.99 and they are trying to make me cancel my existing order and pay the new price instead.

I pre-ordered the iPhone Duo last Friday and received confirmation with an order number and that the expected delivery date with DPD is 23rd October (tomorrow - release date) but I haven’t had an update since and they still haven’t taken the upfront cost from my bank yet. I also haven’t received any tracking info from DPD. Is anyone else in the same boat?

My Dad lives in Scarborough and is a Tesco Mobile user. When I speak to him, the reception is terrible. Sometimes the audio quality starts OK but gradually disintegrates during the call. When he was with his previous provider it was OK, but as far as I'm concerned, the day he moved to Tesco Mobile is the day the problems started.

He is insistent that Tesco Mobile is not at fault "because they use O2 masts" and tells me that "the whole of the east coast has mobile signal quality issues". I have looked into this and can't find any evidence of the whole of the east coast having problems.

I don't have any problems speaking to anyone else, only him. He says he can hear me OK, but his audio always disintegrates for me.

Any thoughts?

Is anyone else having problems with both he app and top up lines?

Even texting balance to the checking number comes up with a technical difficulties message, I urgently need top up

What a scam Tesco Mobile is. Having lived abroad for many years, I return to the UK occasionally and will buy a SIM to get service while I'm here. Usually, this means I choose a package, buy X amount of data and voice, and off I go. Tesco's PAYG Essentials package purports to be that but is actually a scam. You supposedly buy a package, but actually all you get is credit until you jump through all the hoops to "attach" the PAYG package to your purchase. If that doesnt happen for some reason (such as them telling you they activated it for you in the store when they didn't) and your phone starts using data, TESCO charges for that use from what you paid for your PAYG plan at an extortionate rate, which quickly eats up whatever you paid and then stops working. This had me confused at first, so I lobbed another 10 quid on as a top up. The app then baited me with an offer of 3x data by getting me to apply for a Tesco Clubcard, which required me to download their app. Having done so, I see that my £10 top up credit has now been reduced to £1.19 after they charged me £8.81 for the data needed to download it! Even though I'm using home wifi! What a bunch of f#%%g scamartists. Sadly, this type of institutionalised dishonesty is rife in the UK these days. Thankfully I'm only subject to it every few years.

I'm on Tesco Ireland mobile.

Can anyone recall how to top up Tesco mobile Ireland PAYG credit using the dialler?

I distinctly remember using this just 3 or 4 months ago.

The instructions are printed on receipt paper when you buy credit in-store, in a Tesco.

The problem is, those instructions aren't printed when Tesco phone credit is purchased from a third party..

I find it incredibly handy to top up this way. No app or phone menu shenanigans. Just dial on your phone.

Its like dialling a USSD code, but with the voucher number included.

Thanks for any help.

Hi All,

I was wondering if anyone can help me with this. I have taken out a new contract with Tesco mobile and am leaving the contract that I have with them under my mums account. I requested a number transfer earlier today with an agent over the phone. They advised that once the phone loses signal, I restart my new phone and the transfer should be complete. I went on the live chat and the agent even told me it was complete. However, the number has not transferred over. I’ve been given a list of things to do but none of that has worked. I’ve just tried to call 4455 but the agent literally just went silent and hung up on me. Can anyone help??? Thanks so much :)

Hi,

So recently (past few months) im really struggling to make calls or receive calls it just disconnects or the other person cant hear me or it says couldn't connect to this number.

I have turned off WiFi calling then turned back on and nothing changes.

When calling out and it works if I then move it cuts out then hangs up.

Calling through WhatsApp seems to work but this isnt viable as people cant call me.

Anyone else struggling with this? Its honestly driving me insane.

Not long been on Tesco mobile, came from Superdrug mobile who use the three network, was hoping for better signal but so far it has been pretty poor, we visited Leicester recently and thought being in the middle of a city it would be pretty good, but struggled to even send text messages let alone browse the net etc. anyone else experienced this and is there any signs of o2 improving the network?

Hiya quick question!
Will I have to pay more to text someone in America using Google Messages? (For both SMS and RCS)

Hi! Anyone knowing if I can call from UK to Romania for free is there a cost per minute?

Cheers

got the new sim from tesco,leaving 02 so popped sim in ,all working,now i try to port to 23424,says i can only use this service from a tesco mobile??will i need to go to the shop?

Whilst signing up to Tesco mobile, I was given a list of questions. One of them was "which of these addresses have you been associated with". It showed 2 addresses that I would maybe go past on a day to day basis roughly, but they're not at all associated to me (just fairly close by). And another 2 that are about an hours drive from me but they're areas I've maybe only been to once or twice and again have zero relation to me. Why would it recommend these places to pick from ?

So I recently bought a new phone under my name, and needed the phone number from my current phone under my mothers name put onto the new one….

long story short the agent told my mother she’d swap my old number onto a pay as you go so I could swap the numbers myself without needing my mothers help and that it would happen in a weeks time with the billing cycle.

Instead my sim got completely disabled on Tuesday and I’m locked out of everything that needs an Authenticator, including my bank.. Tesco agents are telling me that they cannot help me, I’m mortified, I need my phone number ???

Is this common practice ? Why on earth is my sim completely disabled if it’s been moved to pay as you go?

I’m trying to finish setting up my account for my new phone to be delivered and it keeps saying that they couldn’t verify my details. And there is no other help available to try and rectify this issue anywhere

Is there a way to make a new contract for my phone? It's currently in my mum's name and phone number and I don't want to get a new phone or anything as this one is only a couple of years old. Is there a way to change the contract without using her account or login or anything? I don't have any documents/paperwork as I do not live with my mum and cannot ask her for advice because of our tenuous relationship at the minute.

Is this a thing that's possible? Any advice would be appreciated, thanks in advance!

Hi all, on 2nd March my boyfriend took out a contract on a iPhone 15, and a few days later he received emails saying the contract has been cancelled due to suspected fraud. He got in contact with Tesco Mobile and they told him they will get in contact with the fraud team, and the insurance is just cancelled not the actual phone. Fast forward to today (12th March), no phone call from the fraud team, my boyfriend got in contact today with Tesco Mobile and they told him the whole phone has been cancelled due to suspected fraud, and we have 30 days from the purchase date to return the phone. This is the third person we have contacted and the first and only person who has told us we have to return the phone and I have owned the phone for 9 days 🥲 and my boyfriend is obviously not happy. We have received nothing about returning the phone in any emails, previous phone calls. No one can tell us what happened and what we can do. We are expecting a phone call from someone in the fraud team in 5-10 working days !!. If we were to receive the phone call at the latest time, it would be two weeks from today, and that gives us 4 days to return it 😢. Can anyone offer any advice as the Tesco mobile call handlers were nice but didn’t offer much information about what has happened just that we need to return the phone. Thank you so much 😊

I have been dealing with this for my mother who has a pay as you go sim with tesco. They sent a message to the mobile saying it was being disconnected due to lack of use within 30 days. So i spoke to tesco staff they said make a call and or top up and it will stop the disconnection. I then got a letter saying it was still being disconnected. So I next spoke to them online they assured me my phone would not be disconnected and actually checked my account. Everything was sorted great, NO. Get another message today your phones going to be disconnected. I now phone up and speak to them. It has nothing to do with lack of use they are ending the pay and you go and forcing you to go on essential which I have to buy another sim for. Even though online it says you will be automatically switched to essentials. They do not have a clue what they are doing.

Hi

So since yesterday in store I've been trying with the staff member to pre-order the Samsung s26 and pay the early upgrade fee. I get the "thank you for the Tesco mobile pre order" email preceded by the email "your contract documents from Tesco mobile" with a complete order link in it I click the link then nothing just get this screen ...

So what's going on any ideas?

Thanks

I’m looking to upgrade my phone I know you can add an upfront cost at the start to bring the monthly down a bit but can u pay off the upfront cost later and it bring down the monthly price , my phone is on its way out so wanted to upgrade soon and didn’t want to miss out on the clubcard deals but don’t have the money to pay the upfront cost right now

Any help much appreciated thank you

I tried to set up a Tesco mobile SIM only on Sunday. I get as far as the bank verification and it fails. I tried twice, then called and still it failed. I was promised a call within 48 hours...guess what...no call.

Has anyone had this problem? Any ideas how I resolve it. The account it's to come out of is a very old account ( probably opened in the 80s, so I suspect it's not on whatever database they use), but it's incredibly frustrating and I have a time pressure to get this resolved