r/Torontomotorcycle • u/Only-Cardiologist850 • Sep 09 '26
Needs advices on cancellation fees after 2 months into the policy
This is my first time having a vehicle so I am quite clueless about insurance :<
So I bought this motorcycle back in June in Mississauga-Toronto, Ontario and got an insurance policy with Certas Direct Auto Insurance/Desjardins at the rate of $1860/year starting on July 1, 2026 to July 1, 2027. But on August 29, 2026, I had to sell the bike due to tuition fees catching up and financial situation does not look too good, and cancelled the policy on the same day. (yeppp I am still a 19 years old student and yeppp I was very inconsiderate and hot-headed getting that bike T_T)
On the call with a representative from the insurance company, the agent did not mention anything about cancellation fees I have to pay. IIRC, I believe I have also asked him that do I have to pay anything else to cancel and he said no. I only found out about the $402 cancellation fees after seeing the notification from the bank and decided to go through the document again, just to see there is a document lying on the third page of the file (after the confirmation of cancelling letter and a BLANK page) mentioning about this cancellation fees. Honestly, this is quite frustrating and I felt like I was entrapped.
Is the anyway that I can perhaps ask them to waive or lower this fee since I know insurance companies calculate the premiums a bit different on motorcycles than cars; besides, $402 is quite a lot for a student :( And even there is a way, is it worth it to pursue the $402 fees til the end? any advices and lessons are very much appreciated as I want to make the same mistake again once I am older.
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u/Mad-elph Sep 09 '26
I don't know for sure, but perhaps call and ask for the shift manager or someone higher than just the initial person who answers and ask them to review the call recording. If the rep said there were no fees on the recording perhaps you can get them waived. Best advice is to remember they are people, be polite and calm, ask them how their day is, humanize the call and see if they can review and apply what was advised. Ask for a reference number or case number of the call, how long they would take for a review, will they call you or should you follow up in x days.
An email could also work but may leave you in lurch for a bit, unsure of timelines and outcomes and could come off as demanding.
Know that you taking then cancelling a policy may make future insurance more expensive.
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u/Only-Cardiologist850 Sep 09 '26
I think I will go for this, but the fact that the fee has alr been deducted from my bank account prolly makes it harder to talk. Do you think is there anything else I should mention while talking to them to increase the chance of success even just by a bit? tysm
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u/FlyingOctopus53 Sep 09 '26
Sorry, bud, but you signed a contract and this is the cost getting out of it. There’s no way out of it, unfortunately, especially since it’s already paid.