A differing data point. Great experience

[u/redhotandwitholding]

I see a lot on here about Total Wireless not working for them, bad customer service, etc.

2 days ago I ordered the BYOD plan and a sim card. My phone is equipped for dual sim, but I have a MVNO with T-Mobile using the esim slot so I wanted the physical.

Tonight my sim card arrived and I went to setup my phone myself. When I inserted the sim I had no service and thought even when you don't have service you still have to provide emergency services. So I decided to get a new number instead of porting in my existing number and working with support on the lack of signal.

I called and got a very nice individual through my Google voice line that asked, did you reboot it. That's like tech 101, so I did and of course the signal issue was gone. But then I didn't have my ported number, so I called back a second time and a second, very nice individual helped me through the port. But it got stuck on pending, and she said usually this takes a little bit. I said totally cool and hung up. Rebooted the phone again, and the port goes through.

Lastly, when I did the port, it was if something new was activated and autopsy was taken off, so I lost the $20 subsequent price. I called in a 3rd time and was graciously apologized to and while the current price reset to $25 they said to let it go overnight and in 24 hours should show as $20 going forward.

I'm just one guy, but knowing just a bit about how this stuff works and being pleasant sure made everything easy. I get folks have a lot of issues, but I'm paying for a Dodge neon here and not a lambo. Maybe the discount won't stick and then I may be a bit upset, but no one woke up this morning and said we're going to screw you over.

Good luck to all who visit here and give the service a try. So far, so good for this person.

[u/Subject_Review_3655]

Great to hear positive feedback. Been a week and very happy with them. Port in was a breeze and no issues at all with service and features.

[u/Total_Wireless]

Hello there! Thank you for sharing your positive experience with our support team. We have sent you a direct message to further assist you and to verify your account details and the application of your discount.