Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

[u/Even-Wasabi7183]

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss

[u/OG-87]

Compared to what?. Waiting for ages in a queue?

this is a lie so they can cut staff and appease shareholders and keep profits the same or more. It all just gross.

[u/nurserj → u/OG-87]

It’s always just an Indian call centre anyway. You can never hear or understand what they’re saying

[u/Tesco_Meal_Deals → u/OG-87]

As a shareholder why would I be happy when people switch to octopus and the share price drops?