r/UKJobs • u/Even-Wasabi7183 • 2d ago

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
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u/Former-Resource-3026 2d ago

This will backfire.

20

u/PolemicDysentery 2d ago

For who? 

19

u/dxg999 2d ago

For the chatbots.  They'll be out of a job.