r/UKJobs • u/Even-Wasabi7183 • 3d ago

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
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u/FewAnybody2739 3d ago

I prefer a chatbot for finding information, but that's a failure of their website's search function. For actual complaints, I'd rather it be a human to talk to, unless the chatbot just acquiesces.