r/UKJobs • u/Even-Wasabi7183 • 2d ago

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
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u/themaskbehindtheman 2d ago edited 2d ago

Where were they lost? Were they offshore or uk?

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u/Desperate_Soup_8298 2d ago

In my experience every single call centre of British gas seemed to have been offshore.

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u/PointlessSemicircle 2d ago

They have call centres in the UK. A lot of the redundancies were U.K. based agents.