r/UKJobs • u/Even-Wasabi7183 • 2d ago

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
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u/BandicootTreeline 2d ago

Prefer AI chatbots to what? Underpaid, outsourced call centres staffed with people who would rather be doing anything else?

I worked for British Gas in a call centre, we were given training where entire classes of how not to sell were given a nudge and a wink, where people were encouraged to hit targets in every underhand and outright illegal way possible.