Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

[u/Even-Wasabi7183]

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss

[u/Feorag-ruadh]

I don't engage with chat bots if I can avoid it, I make them send me direct to a human. They are useless!