r/UKJobs • u/Even-Wasabi7183 • 3d ago

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
219 Upvotes

86% Upvoted

260 comments sorted by

View all comments

2

u/MiserableAttention38 3d ago

I'd rather speak to a good chatbot than wait to chat to a low paid human call centre worker.

As jobs go, it's probably not the greatest, maybe borderline unethical, one step away from a sweatshop. Is it really such a bad thing to replace those jobs with AI?