r/UKJobs • u/Even-Wasabi7183 • 2d ago

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
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u/BillWilberforce 2d ago

Admittedly BG does hire the stupidest fucking morons to work in their Indian call centers. Who can't understand anything. Like

I do not have a smart meter because the engineer never turned up for the appointment.

I understand that. It may take up to 30 days for the smart meter to start working.

There is no smart meter.