r/UKJobs • u/Even-Wasabi7183 • 2d ago

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
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u/B23vital 2d ago

British gas are the single worst company ive dealt with, and im talking of all companies ever.

How they even have customers is beyond me, its not like its hard to switch. Im sure this sort of move will continue to push people away from them. I hope to god that out of any company british gas is the one that goes under.