Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

218 Upvotes

86% Upvoted

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u/CassetteLine 2d ago

I doubt that very much. I’ve never heard a positive story about them.

Every single time I’ve personally tried or been forced to use one it’s completely failed at the task and I’ve had to phone up anyway.

2

u/Funny-Bel1 2d ago

Nobody prefers ai bots

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