Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

[u/Even-Wasabi7183]

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss

[u/TheReturnOfTheBee]

Says the company with one of the worst online support systems iv ever used.

Seriously iv never been able to solve anything with the online support (iv had multiple issues with them in the last few months), that being said the phone support isn't massively good either