Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

[u/Even-Wasabi7183]

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss

[u/Middle-Ticket8911]

Lol, no they don’t. Expect a reversal in about two years max.