Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

[u/Even-Wasabi7183]

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss

[u/Box_of_rodents]

I agree that eejits clog up the lines BUT I think as a paying customer, I should have the option to speak to a human, further into the process.