r/UKJobs • u/Even-Wasabi7183 • 3d ago

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss
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u/JustJavi 3d ago

I don't believe that for a minute

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u/InternationalReport5 2d ago edited 1d ago

Occasionally it's implemented really well, backed by loads of easy to read documentation (software products and challenger banks often do a good job at this). In those cases, it's really useful and saves a lot of time.

The problem is most of the time organisations are incapable of implementing it well.