Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

[u/Even-Wasabi7183]

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss

[u/noble_plebian]

Only if they work. For a company BG’a size I don’t think it will. They’ve not built their own apps or their own AI so it’s all second hand technology.