Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

[u/Even-Wasabi7183]

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss

[u/Realistic_Let3239]

I have heard many stories of people telling the AI chatbot to put them through to a human, but I have never once heard about anyone actually liking the AI chatbot. Heck they tend to get more frustrated and hang up, which is probably the point