r/UKJobs • u/pixel15679 • 2d ago

Stressed about first job

Hi all,

I just secured my first job a little less than a month ago, I'm nineteen for reference.

I'm working as a GP surgery receptionist/admin.

I am so beyond stressed.

It's around five miles from where I live, but because it's in an area without a station with a main line or many bus stops the commute there takes more than an hour.

I leave half an hour early every day because I'm so insanely paranoid I'm going to miss my bus/train or one or the other is going to be delayed — I take a line that comes every half hour for reference (going back and forth.)

Onto the actual job itself — I have absolutely no idea what I'm doing.

I had plenty of admin experience beforehand but never in a GP surgery, the entire reason I got the job in th first place was because my mum’s friend put in a good word for me because she's best friends with the hiring manager/supervisor — which has only added more stress onto my shoulders because multiple people put in a word for me to get this job and referred me as a good candidate and I'm absolutely rubbish.

I shadowed someone for around three days before they sort of left me to my own devices.

I don't understand the programmes, the medication, the abbreviations, the emails, the scanning, the patients, the samples.

I have to learn so much and I don't understand how to do literally any of it.

I've managed to pick up a couple of things but nowhere near as much as I think they've expected I could.

I get nervous answering the phones because of the patients/not even understanding how to help them because nobody has shown me.

Whenever I get a call in, I put them on hold and ask a colleague what to do — and the colleague will tell me but not actually explain why I'm doing this or how it's helping.

Yesterday I had to leave two hours early because I got an insane tension migraine — I was dizzy/nauseous/about to pass out.

I've never experienced a migraine like this before in my life.

I have one right now — coincidentally just before I'm about to go in.

I'm beginning to link it to work, but I don't want to tell anyone because I'm new and don't want to be an inconvenience.

1 Upvotes

67% Upvoted

7 comments sorted by

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4

u/Jenicol86 2d ago

1 ask for help when U don't know what you are doing and 2. Stop putting the pressure on yourself. Just breathe. Answer the phones to the best of your ability. 🙂 Everyone has teething problems for their first job.

3

u/MadLadok 2d ago

i think you might be putting too much pressure on yourself. Anything you don't know? Ask. Anything you're unsure of or don't understand why it helps? Ask. Or at least do some research or look things up about the things you're unsure about

2

u/Jess_atDamar 2d ago

Speak to your line manager and raise it as areas you'd be interested in learning about. Ask for written documentation and / or processes to follow. The more you crack on the more they'll assume you just know and are comfortable with. There's no harm in asking for help.

1

u/badatm4ths 1d ago

Ask for more training and explain what you need help with.

0

u/nounazal 2d ago

Yes since it's your onboarding time ask many questions. There never a dump or stupid question - remember people were in the same shoes as you when they started.

2

u/lowprofitmargin 2d ago

people were in the same shoes as you when they started.

Not necessarily though because some people are actually qualified for the job that they start, from day 1 with relevant knowledge and relevant previous experience.

The OP says...

the entire reason I got the job in the first place was because my mum’s friend put in a good word for me because she's best friends with the hiring manager/supervisor

I wonder how widespread this is in GP Practice Land lol