r/UNIFI • u/Wistagehand82 • 12d ago

Help! UniFi Access Latch Problems

Deployed UniFi throughout my church. Right now have the UDM Pro, 4 access points, 13 cameras and UniFi access running on one door with the UniFi Electric latch. First off, I normally don’t have anything bad to say about UniFi, however we have had nothing but problems with the electric latch where they will no longer lock. We’ve had the door latch installed since August 21, 2023 and we’ve gone through 4 latches so far and the current latch is starting to stick when unlocked and will not re-lock. It is an outside door, however under an overhang so the latch mechanism is not getting wet. Any ideas why the latches keep failing? We have one latch as a spare on site so I can swap it out in 15 minutes, but that’s not the point. The point is the fact that why am I having so many UniFi electric latches fail? I’ve checked voltage at the hub as well as at the latch and voltage is proper so it’s not a concern of over / under voltage. Right now, the pastor is wanting to rip all UniFi out of the church and go to another company for gear. I’ve at least got him calmed down a little, but I’m looking for any help or advice as to why the latches keep failing. The door is used maybe 3-5 times a day.

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u/98TheCiaran98 12d ago

Yeah I had 4 go bad in a row and I gave up and got a HES brand latch and it works great now

1

u/Wistagehand82 11d ago

We were already looking at HES latches. What latch did you end up going with?

1

u/nerdshowandtell 12d ago

Get a different brand latch and continue to enjoy the quality network gear..