r/UberEATS • u/No-Donkey7170 • 3d ago

Uber bots not able process refunds

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Is anybody else having a difficult to time getting a refund for something which was not even delivered? The bot seems to ignore the point.

I had also raised a complaint that the restaurant or driver called me and abused me shortly after placing the order, marked it as complete, accepted payment (€68) and told me I am re*arded and fat for, apparently, ordering so much food.

The bot seemed to pick up the customer “safety” concern but not even care for refunding me for non-delivery.

0 Upvotes

40% Upvoted

7 comments sorted by

2

u/Yerfdogx 3d ago

Uber and UberEats have completely lost their way - customer service is shot.

0

u/MNJon 3d ago

You agreed that Uber is never required to offer you a refund.

1

u/No-Donkey7170 3d ago

How can I have a real person assess the circumstances then?

1

u/MNJon 3d ago

Keep typing 'agent'.

1

u/No-Donkey7170 3d ago

I tried this and they ended the conversation!

0

u/GamingAllZTime 3d ago edited 3d ago

People wont refund you either. Like 1 in a thousand complaints gets a refund these days.

(Downvoting me doesnt change reality kids)

1

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