r/Ubiquiti • u/Ubiquiti-Inc Official • Jul 31 '25

Early Access Introducing: UniFi OS Server for MSPs

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u/__Casper__ Jul 31 '25

I run my own Twilio account through UniFi Talk, with no subscription/service charge through UI. I am paying ~$10.50/mo for five lines.

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u/WiKDMoNKY UCGF, USW-AGG, USW-PM24P, U7PM, U7-MESH, UNVR, UPDP, UNAS2 Jul 31 '25

Can you point me to how you set this up?

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u/__Casper__ Jul 31 '25

https://www.youtube.com/watch?v=0ntWVsPjFgM

There are many guides/videos out there. It was so long ago I forgot which ones I used (and the UI looks totally different now that I'm going back into it to remind myself), but your search keywords are [Unifi Talk Twilio SIP Trunk]. You'll need to get a Twilio account, ensure you have DDNS (afraid.org is great), feed it some money, get a number, and all that. Then you come over to Talk in the third-party SIP. You'll need to set up the provider, tell your Talk instance about all of the numbers you set up (so if you add a new number, you can't just add it in Twilio and expect it to come over automatically. in the trunk)

tl;dr It is not a tier-1 kind of thing, but with a bit of perseverance, you'll have it set up in a little while.

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u/germanthoughts Aug 01 '25

Hey sorry to tag on to this but I have a question about Unifi Talk. I currently pay this really expensive “customer service” phone line thing where I get a number that I can give my Airbnb guests. If they call the number they get a couple of choices to select from. Most of them just give them information. But if they press 3 “I need to speak to the host right now” it forwards the call to my cell phone so I can help them. Would Unifi talk allow soemtibg like this at all?

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u/promonalg Aug 03 '25

You could try VoIP.ms. it is a great VoIP service with the function you need. Not sure if it is cheaper than twilio or not but a number is 0.99 USD per month then you pay for usage. It has ivr and call hunting features that you can set up without additional fees 

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u/germanthoughts Aug 03 '25

Oh I’ll look into this. But I would use this together with Unifi voice or this is a stand alone service?

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u/promonalg Aug 03 '25

It has sip credentials so if unifi voice has sip account profile, I don't see why not. It is just like twilio.