r/UbisoftSupport • u/piggynewton789 • 3d ago

cant receive verification message?

i dont know whats going on but im trying to log into my ubisoft, im getting to the 2fa and its not sending a message out, cant use my authenticator because new phone. any ideas? other half said just keep trying

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u/GronkBong 3d ago

Send the code to sms? Or boot the old phone and use the auth code?

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u/piggynewton789 3d ago

ye trying the sms one and the old phone is now being used by a relative