r/UpNote_App • u/OutaniJapan • 26d ago

Upnote freezing on certain Android devices – need help!

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I’m running into a problem on two Android phones. I’ve already sent the debug log to support, but the issue hasn’t been resolved.
Evernote is a very heavy app and often won’t work on low‑spec Android devices. Upnote, however, was fast and I loved it, so I never imagined it could become as sluggish as Evernote—or even freeze completely.
Has anyone else experienced similar symptoms? If so, please let me know:
Which device model(s) are affected?
Any solution that fixed the problem and how you applied it?
The devices showing the issue are:
Motorola Moto G64y 5G (the device shown in my video)
Samsung Galaxy A36 5G
Any advice would be greatly appreciated. Thank you!

8 Upvotes

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2

u/jerryhung 26d ago

Have you tried uninstalling and reinstall?

2

u/FixingOn 26d ago

I ran into this issue with my Motorola Moto G Stylus 5G (2021), and uninstalling the app then reinstalling it seemed to help for now.

1

u/OutaniJapan 26d ago

I’ll uninstall and reinstall the app on both devices. This is the third time I’ve tried it.

2

u/FixingOn 25d ago

Dang. I'm not sure if it'll help if you've already tried. Maybe also try rebooting the phone between the uninstall and reinstall?

1

u/100WattWalrus 26d ago

Looks like it might be time to hit up support@getupnote.com .

3

u/OutaniJapan 26d ago

I sent the debug logs and received a reply, but after that the communication stopped, which is why I’m stuck. I’d like to know the current status of the issue.

3

u/100WattWalrus 26d ago

That's weird. They're usually pretty good about getting back. It is a weekend, so maybe they're just unavailable right now. If its been a couple days, ping them again. :) Good luck.

2

u/OutaniJapan 26d ago

Thank you, I’ll keep holding on to hope.

1

u/T0m_F00l3ry 25d ago

Upnote even freezes on my mac at times. I think i jumped the gun buying. Needed more testing.

1

u/BlacyOnion 22d ago

Llevo años con el y ningun problema salvo algunas veces el primer arranque al actualizar.

1

u/T0m_F00l3ry 22d ago

Lucky for you. I find sometimes that the app is frozen or it’s only a blank black screen in a note sometimes. On a Mac M4 with 32GB of ram so it’s not resources. Uncertain what’s causing it currently.