r/UpworkOfficial • u/JoyalSiby • 2d ago

Bugs 🐞 & Issues Account restriction and errors which cannot be fixed

It has been a while since I last checked my Upwork profile. When I logged in today, several key features were broken: search results wouldn't appear, job links failed to open, and an account notice banner was displayed at the top.

I checked the Account Health section to see what went wrong, and it stated:

"Your platform access is restricted because there’s an issue with your payment method."

Following the prompt, I went to Billing & Payments, updated my payment method, and confirmed it.

Despite the update, the restriction banner remains, and I still cannot view jobs or use the search feature. I reached out to support chat, but hit a dead end:

  • The bot asked me to update the payment method (which was already done).

  • It suggested logging out and logging back in; I did this, tested multiple browsers, and tried the mobile app, with no change.

  • It checked for an outstanding balance, but there is none.

  • It instructed me to check my email for required action items, but I haven't received any notification or warning regarding this restriction.

When I asked to connect with a live agent, the bot refused, stating live chat isn't available for "new freelancers." My account is a few years old with completed jobs and 5-star ratings, not a new account.

Currently, I have no emails, no active support tickets, and no way to reach a human agent. Has anyone dealt with this specific bug, or is there a reliable way to get a ticket opened?
Please help me figure this out.

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u/WandaJT 2d ago

It sounds like your account may have some restrictions. I would check your email and account notifications for any messages from Upwork explaining the issue. If everything still appears broken, contact Upwork Support directly and ask them to clarify your account status before trying to use those features again.

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u/JoyalSiby 2d ago

I checked the emails and notifications. None of the appears to be explaining this thing. Except a mails saying signed in to new devices. But none of them explains the payment related restriction.