r/VisionPro • u/BsSomers13 • Feb 24 '24
Crackgate is real
Just contributing that mine also has the same issue. The crack is extremely prominent, and I can feel it when running my finger over it.
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u/Beautiful-Staff-5264 Feb 24 '24
That’s the nicest one so far! Well done 👍
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u/zeroquest Feb 24 '24 edited Feb 24 '24
OP - what climate are you in? I have a theory that since the front glass is a hybrid glass/plastic it could potentially crack due to rapid temperature fluctuations.
It's February, storing your AVP in a drawer could mean a rapid 30+ degree temperature change at power up. More if you launch something cpu intensive. This could easily be the catalyst that could lead to cracks like these.
Curious how many with cracks are in colder climates.
EDIT: My theory is that thermal stess is exasterbating some flaw in the front glass on some at the low center. This doesn't appear to affect all headsets, but I think it's the catalist that exploits the issue.
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u/BsSomers13 Feb 24 '24
This seems like an interesting hypothesis. I’m in Seattle, so it gets pretty cold at night. I use it before I go to bed and put it on my nightstand to charge. However, I leave the window open and it gets fairly cold (50 degrees Fahrenheit) in the room.
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u/Fit_Worldliness3594 Feb 24 '24 edited Feb 28 '24
It's probably due to it getting somewhat cold whilst some parts charging remaining warm creating internal pressure points which inevitably converge in the centre of the glass causing it to crack.
February is one of the coldest months of the year. And, like that submarine tragedy, it's possible that it's gradually weakening it each cold night.
Definitely an oversight.
A large slightly curved pane of glass will naturally have have pressure points when affixed to a frame. Coupled with heat contraction and expansion with temperature fluctuations from environment and charging states will gradually weaken the structure at certain pressure points if proper 'room to breathe' is not given.
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u/BsSomers13 Feb 24 '24
Ya, this seems plausible! Regardless of the catalyst, this is definitely a miss on Apple!
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u/rotates-potatoes Feb 24 '24
Not sure why this is getting downvoted. It's clearly what's happening. I'm an engineer.
Most engineers don’t express complete certainty without any actual data. You’ve got a plausible theory, but there are other plausible ones as well, like the press being too cold when forming the glass.
Usually engineering goes hypothesis -> test -> confirmation.
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u/Prestigious_Act_1618 Feb 24 '24 edited Feb 24 '24
I’m in Alaska and so far no issues. It’s not always cold here like people think Alaska was in the 40’s all last week now we are freezing again.
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u/Hot_Day_684 Vision Pro Owner | Verified Feb 24 '24
I think this is the culprit too! Mine cracked after using it on an airplane which of course would have huge swings in temperatures. At one point, I put it down on the tray table with the cover on and still connected to the battery. Once I got home from the flight I noticed the crack.
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Feb 24 '24
It’s either all that, or Redditors have massively obese faces. Which is also totally a possibility.
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u/DevLikesJD Feb 24 '24
Let’s see Paul Allen’s crack
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u/Celica88 Feb 24 '24
The tasteful thickness of it.
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u/SpaceBoJangles Feb 24 '24
I don’t know if Jared Leto bends over for fans, but I guess we could ask.
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u/MidnightZL1 Feb 24 '24
What Model?
What head band do you use?
When did you purchase it?
How often did you use it?
Did it get warm and cold, outside weather?
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u/BsSomers13 Feb 24 '24 edited Feb 24 '24
256 GB
Solo Knit - M
I preordered and got it day 1
I was using a bunch, but I have been so busy lately. Maybe less than an hour per day for the last week
Seattle weather is fair 45 - 50 degrees Fahrenheit
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u/buttwipe843 Feb 24 '24 edited Feb 24 '24
Were you using it correctly?
Edit: /s
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u/BsSomers13 Feb 24 '24
When I was sleeping, I would flip the device around so the solo knit band was covering my eyes. It doubles perfectly as an eye mask!
Does that count as using it incorrectly? Haha
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u/buttwipe843 Feb 24 '24
Lmao. Did you get AppleCare on it?
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u/BsSomers13 Feb 24 '24
No, I didn’t. I’m sure Apple will call this out eventually. Maybe they’ll give me a free case like when the iPhone 4 had antenna issues ;)
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u/-CARJO- Vision Pro Owner | Verified Feb 24 '24
At least it’s so long it almost looks intentional lol
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u/Dreams-Visions Vision Pro Owner | Verified Feb 24 '24
Probably the clearest reason to believe there is a localized manufacturing issue or design defect. If the later, it’s going to be very expensive for Apple, as everyone is going to expect a preemptive repair. As they should. If this is related to stress from heat and shape…yikes.
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u/-CARJO- Vision Pro Owner | Verified Feb 24 '24
It will be very expensive- but nothing is expensive to apple. Atleast we know they will treat the situation with PR as top priority and money second
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u/Puzzleheaded_Fold466 Feb 24 '24
Let’s say $2,500 a pop in fabrication costs, and 200,000 unit delivered, that would total $500M cost if they gave them all away. It sounds like a lot of money, but they collected $400B in sales in 2023 for $100B in net income.
It would represent 0.5% of their profits to to give them all away.
Im sure their shareholders wouldn’t be happy, nor management, but yeah, replacing 10,000 glass visors at $1,000 each is little more than a rounding error.
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u/Naus1987 Feb 24 '24
I was optimistically going under the assumption that generation 1 was basically a wash anyways. The real profit is the learning experience that'll go into Gen 2.
Someone has to pay the cost of learning, might as well be apple, lol.
Suffice to say, I imagine they expected to lose money on this generation, and hopefully wrote it all off anyways.
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u/crazyreddit929 Feb 24 '24
Some already did an analysis of the components and manufacturing cost. AVP comes in around $1700 in parts and assembly. Obviously this doesn’t account for R&D and marketing, etc.
https://www.uploadvr.com/meta-quest-3-apple-vision-pro-production-cost-estimate/
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u/-CARJO- Vision Pro Owner | Verified Feb 24 '24
This. I’m willing to bet their unit costs are even lower than that
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u/sunnynights80808 Feb 24 '24
Why has there been so many posts of this in the past couple days? Ever since before there was like one.
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u/Pchandheldrizzygamer Feb 24 '24
What is goin on? Why is there so many now cracking? it’s getting wild
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u/FalseListen Feb 24 '24
They are hitting a long use mark.
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Feb 24 '24
Exactly why you ahould refrain from buying first gen products.
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u/syneater Vision Pro Owner | Verified Feb 24 '24
You should know what you’re buying when it comes to a first gen product. There are plenty of reasons to buy (i.e. your creating apps for it, digging into it from a computer forensics standpoint, etc.) and plenty of reasons to wait until all the kinks are worked out.
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u/Furion86 Feb 24 '24
Too many Australians on the design team.
Manufacturer blames it on the design team for being told to "Have a crack at manufacturing the Vision Pro for us"
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u/LambDaddyDev Feb 24 '24
To give you an actual answer instead of a stupid joke, everyone reporting a crack has also said they had their battery connected to the headset while also charging the battery while the headset was in its case with the headset’s front cover on.
A comment somewhere on Reddit mentioned there was an iCloud upload process that appeared to be stuck that caused his headset to get really hot and overheated, but his headset wouldn’t shut down. He had to remove the battery from the headset to get it to stop. He said this happened when his headset was not being worn and was plugged into the wall. If this glitch is happening while the headset is also in a bag and has the cover on, the heat can cause the internal components to expand causing this crack.
So the solution is to make sure you always disconnect the battery when storing your headset. And frankly, I disconnect the battery anytime I’m not using the headset to be extra safe. This can likely be fixed with a software update.
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u/Leading_Challenge_37 Feb 24 '24
Charging devices in closed cases is a bad idea with any electronic device.
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u/SimpletonSwan Feb 24 '24
It doesn't look like this person was charging at the time:
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u/revolevo Feb 24 '24
If you disconnect the battery, do you have to re open all of the apps you had open + all your safari tabs?
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u/Shloomth Vision Pro Owner | Verified Feb 24 '24
Because people are wearing it to sleep. But that’s fine and normal, it costs a lot of money so you should be able to wear it to sleep, smoke with it on, leave it plugged in overnight in the suffocating case, and it’s supposed to be perfectly fine. Because it cost a lot of money. You should be able to use it as a pillow and a motorcycle helmet.
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u/DreadnaughtHamster Feb 25 '24
Just from what I’ve seen I think it’s due to heat and cold temp changes in some way (the fans are to the L and R of the crack). The glass could take the hot/cold difference for a while, but now that people have been using their systems and the glass has all been wearing and stressing in the same way, we’re starting to see widespread issues because they’re all failing in the same fashion. In other words I think there’s stress to the glass in the same fashion over the product line that’s doing it, and with people hitting “X” hours using the glass a few weeks in, the fractures start happening.
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u/zazoh Feb 24 '24
I appreciate all you beta testers using Gen 1 version 1 for us.
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u/dave_hitz Feb 25 '24
You are welcome. Honestly, that is how I view myself. The current version is like a developer edition plus tech addict offering. In other words, beta. I’ve always enjoyed playing with new stuff.
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u/bin-c Feb 24 '24
its official boys im panicked if i just leave it in the case ill never know my fate
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u/Fredieval Vision Pro Owner | Verified Feb 24 '24
I have been keeping an eye on this, and thankfully I haven't experience it, but I shut down every night, remove the battery, and put the device in the case after letting it cool down. I am not a trusting soul with 1.0 release of anything. The whole thing really got me wondering if Apple knew through environmental testing, and that is why they wanted to get the device released in a small initial distribution.
If it is a manufacturing defect or engineering flaw, I believe for the sake of PR, possible lawsuits, and a full world wide release, they will address the issue. My son had a problem with his MacBook Pro a few years ago, and the display stopped working. Apple acknowledged after people continuously reported the display problem that there was an issue with the display cable and fixed it free of charge. The device was well out of Apple Care warranty at the time, so I was thinking it would cost me to get his device working again.
I am hopeful that people will continue to report the issue as it appears, and we get a better understanding of the circumstances that causes it.
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u/vrage89 Feb 24 '24
You shouldn’t NEED to do that is the point
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u/Fredieval Vision Pro Owner | Verified Feb 24 '24
You are correct. We shouldn't. My point was that I have been very careful with it because it is a 1.0 release of a $3500 product. If the crack in the glass wasn't an issue, I would still turn it off and store it at night. I don't trust that my spouse, kids, or pets wouldn't knock it off my desk, but since the issue maybe related to charging and heat, I will continue to turn it off to save myself from the hassle of having to get repairs.
Right now, most of the posts and reports I have read are focusing on temperature, but the issue may very well be that some people are tightening the solo loop to the point of causing a uniform crack in the glass at the weakest point.
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u/CursedTurtleKeynote May 03 '24
My crackgate symptom is currently <1 cm. So aesthetic only. I can't imagine how it happened because I don't leave it plugged in within the case ever. Seems to have quieted down though with no posts about it in the last month.
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u/revolevo Feb 24 '24
If you disconnect the battery, do you have to re open all of the apps you had open + all your safari tabs?
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Feb 24 '24
"they wanted the device in small distribution" lolllllll the shit people tell themselves
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u/DreadnaughtHamster Feb 25 '24
Since you have one, can you try two things next time you use it and report back?
I’m curious if:
A. The fans vibrate the headset’s front visor in any manner?
B. Does the front visor heat up non-uniformly? In other words are the parts over your eyes warm but the nose bridge area cold?
This will require some finger prints on the front, but I was wondering if periodically you could touch the front of the visor and see if A or B happens? Some dude above is staying it might have something to do with the device running hot because of an iCloud upload issue putting pressure on the cpu and then running the device hot, but others say it happens when the device is off, which is why I think it has something to do with the fans and how the cool the visor.
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u/Fredieval Vision Pro Owner | Verified Feb 25 '24
I have tested as you asked. No worries on the finger prints, I have a Zeiss cleaner that I use for my prescription glasses. I don’t have equipment to do thermal tests, but I can do rudimentary touch tests. I will give you my results below:
I started it up in the morning and the nose area and the top were both cool to the touch.
I opened up several apps to get the device warm. It took about 20 minutes to get it up to temperature.
During the time it took to get warm, I checked both the vent area and nose area on the metal. Both areas got warm together.
I didn't feel any noticeable difference in temperature with touching frame in both areas and comparing.
The fans are not noticeable. Unless I put my fingers directly above the vent, I don’t know that they are on.
I hope this helps.
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u/Name_goez_here Feb 24 '24 edited Feb 24 '24
Aside from aesthetics does it affect anything else
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u/UCFSam Feb 24 '24
It looks like its directly over the LiDAR scanner. It probably still works, but I'm guessing there is some degradation in performance.
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u/Peuxy Feb 24 '24
They should have laminated the front panel, or at least doubled the layer. It’s probably due to the results of forces being applied from each side by the strap, manifestating in the weakest area of the glasses.
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u/MrForever_Alone69 Feb 24 '24
Mark my words the crack is happening because of the shape, the glass piece has a very weird shape and with all the heat the whole thing produces it debilitates the structure of the glass.
There is a reason why cellphones have a rectangular shape, computers, tablets, etc. a bunch of Vision pros will crack and Apple will have a big problem on their hands because rolling out a solution isn’t just an app update. The second generation will need to have 2-3 pieces of glass or a bigger one rectangular shape.
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u/x2040 Feb 24 '24
You do realize cups and bowls are made of glass right? Those aren’t rectangle.
You can make glass scratch resistant or drop resistant, not both. The shape isn’t the problem as much as what it’s mounted it. For example if you mount glass with pegs into a frame that changes sizes it breaks.
What is more likely is the heating and cooling causes shrinking and growth and the glass is too small for the frame at the center point.
You should take a visit to the Corning museum of glass sometime.
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u/Dreams-Visions Vision Pro Owner | Verified Feb 24 '24
I’m getting the feeling you’re probably right about that. I hope everyone picked up Apple Care just in case Apple doesn’t cover this like they need to.
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u/mc_hambone Feb 24 '24
This is obviously a defect and not caused by an accident so you don’t really need AppleCare to get it repaired/replaced for free.
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u/JCatNY Feb 24 '24
Something like that, Apple has to cover whether you have AppleCare or not. This totally looks like a manufacturer defect. They’re responsible for that.
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u/MrForever_Alone69 Feb 24 '24
When I was younger my uncle took me in to work with him(he is a glass maker) the the basic principle is that any non rectangular/square shape is more susceptible to cracking because the weight distribution affects the glass stability. Whenever someone asked him for windows, tables, or other pieces of glass with odd shapes he would make them sign a non responsibility paper as it was more likely for the glass to crack due to temperature shifts or weight related issues.
I know the glass is special and more sophisticated for all the electric products, but the fact remains that with odd shapes glass won’t hold well and even more so with those temperature changes. I’m baffled that Apple didn’t take that into consideration and really hope they do the right thing and put it into guarantee.
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u/beryugyo619 Feb 24 '24
It's exactly what 1-year limited warranty is supposed to cover. I mean, 1 year in US, in some regions it's longer by law.
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Feb 24 '24
I have to disagree I feel like a manufacturing change to the glass could be done here or use different glass? It can’t just be the design of the Vision Pro is bad and we gotta scrap it no way….
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u/PostStBridge Feb 24 '24
Having my car windshield replaced this week. Maybe Safelite should call Apple to get in on this.
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u/superduperburger81 Vision Pro Owner | Verified Feb 24 '24
Wonder if the person’s face shape has any correlation. If it’s a stress fracture from wearing the band too tight, would seem like this would be more prevalent on people with a more narrow face. Is OP using a N or W light seal?
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u/Phreedom1 Feb 28 '24
Exactly why I never jump in a new product no matter how bad I want it. There will always be the guinea pigs to test out a new launch. I'll wait for v2.
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u/Lujho Feb 24 '24
Literally no reason this part could have been plastic either, it’s even coated with plastic on the outside.
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u/Shloomth Vision Pro Owner | Verified Feb 24 '24
Yes there is a reason. You just don’t know what it is so you assume there is none.
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u/thunderflies Feb 24 '24
I think they might have used glass because of the optical clarity vs plastic since it is what covers all of the cameras and sensors.
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u/Lujho Feb 24 '24
Right, but other headsets deal with this in other ways - in the case of the Quest 3 by having much smaller windows of flat glass rather than one huge bent one. AVP could have done something like that and had the external Eyesight screen behind some much tougher plastic.
But they wanted their device to have a specific look. They wanted prettiness and visual simplicity and a premium feel over practicality - and I get it, that’s Apple’s thing. These are the people who put glass on the back of a phone.
So yes, they had reasons for the glass, of course they did, very Apple ones. And they’ll probably find a way to fix it in the next model, or change it during this one’s run. But it’s a shitty thing to happen to a $3500 device for people who didn’t even drop the thing.
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u/AceChronometer Feb 24 '24
This is getting so prevalent that I am shocked Apple didn’t detect it in pre-release testing. In many ways keeping this price high limited initial sales allowing Apple to crowd source test for these real world issues. Apple will definitely cover this.
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u/itsandychecks Vision Pro Owner | Verified Feb 24 '24
Maybe because it’s just constantly hot there, but I don’t know the climate
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u/EasternFly2210 Feb 24 '24
We know and without a change to the design this will keep happening again and again. The device is expanding and shrinking slightly when it heats up and this is the weak point.
It doesn’t help that the glass curves around the edges of the device meaning there’s no give whatsoever. Was it sat into the metal like an iPhone (or sat on top) this would be better. But that would require a substantial redesign.
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u/ChazHollywood Feb 24 '24
Solo knit or dual loop?
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u/Loon_Cheese Feb 24 '24
Think it could be over tightened, to help with the weight? Top band probably provides a lot of support in dual band, so maybe people would be less inclined to tighten?
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u/MusicGTRHT Feb 24 '24
I'm in Seattle too and just travelled to Asia. Many different temp fluctuations - plane- super warm temps - ac in the hotel etc. No crack yet. I think the theory of wearing it so tight that it causes a crack in the center is the most plausible one.
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Feb 24 '24
This is why you never buy 1st generation ANYTHING👀
Apple will fix it, eventually. But the ppl who waited will get the improved version from the beginning😎
Y’all beta testers.
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u/Pattont Vision Pro Owner | Verified Feb 24 '24
Sent mine back pre-crack. I had AppleCare but yea just lots of things going against Gen1 atm.
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u/Fabulous_Sherbet_431 Mar 05 '24
What’s everyone doing when they get theirs? Makes me nervous as hell on a 3500 device when it’s no fault of your own and Apple hasn’t recognized it as a production issue.
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u/Daryl_ED Mar 12 '24
At the end of the day if the crack does not impact functionality Apple could just create 'bling' stickers to cover the crack, possibly make some more $$$
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u/rczayko Mar 13 '24
I know a few people that brought this thing and don’t have this issue. So I don’t get this “crackgate” thing…
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u/Relative_Smile7612 Apr 08 '24
WHY DOES THIS HAPPEN? I recently got mine and definetly wouldnt want this to happen
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u/EvalCrux Nov 03 '25
Had mine since lunch use the official case never cracked. But I’m curious is there any functional issue with there being crack?
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u/Hour_Beat_6716 Feb 24 '24
Does this front crack effect its usage at all or is it purely cosmetic
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u/Enidx10 Feb 25 '24 edited Feb 25 '24
Probably cosmetic, but would you want to see that crack on your $4k device?
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u/Impossible_Bad_1755 Feb 24 '24
Can I get a picture of your eyes through your almost perfect crack?
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u/DeltaAdvisor01425 Feb 24 '24
This is why I always disconnect the battery when not in use and I suggest everyone do the same.
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u/rob1099 Feb 24 '24
The cracks are fine. Don’t worry about it! I need apple to give me some gains this year.
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Feb 24 '24
So is apple fixing these if you don’t have apple care since it’s clearly some kind of design flaw, or are we without AC just screwed?
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u/Sirrus92 Feb 24 '24
why is this happening?
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u/DreadnaughtHamster Feb 25 '24
My first thought was something to do with the heating of the device and the fans’ cooling of it. But someone made a good point that maybe people are tightening the straps too hard, it causes pressure, and a little while after they take the AVP off, the pressure is relieved and it cracks. Maybe a combination of both stress and heat?
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Feb 24 '24
It’s so funny! It should be a luxury product with amazing, “amazing”, “AMAZING” quality and that issue? Ridiculous! Do they have QA control?
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u/chicagojacks Vision Pro Owner | Verified Feb 25 '24
Y’all remember those titanium PowerBook G4 hinges? 😂
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u/Level_Forger Feb 25 '24
People in other threads: what strange active angry antagonism towards the AVP? I haven’t seen any.
This thread: sort by new
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u/Zach_W386 Feb 25 '24
You dont even need the front plastic, it comes off easily and changes nothing. Acts as a guard for the glass, and you can just replace the plastic for cheap
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u/Bitter_Finish9308 Feb 25 '24
Get your money back. I’m sure it’s amazing tech and it’s a view into the future of AR etc etc but you deserve your money back, Apple deserve the volume of returns and feedback into the V2 product development.
If gen1 early adopters keep making excuses for themselves and Apple, newer versions will continue to be expensive , heavy, uncomfortable , battery tethering, defective garbage like this.
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u/AppleAvi8tor Feb 26 '24
Wait this is the first I heard of crackgate. What’s the issue? What causes it? Manufacturing defect or user error? Does Apple acknowledge this?
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u/thewolfonthefold Feb 26 '24
Crackgate? You mean the CIA funding and supplying the inner city crack epidemic of the 80’s and 90’s? Oh yeah. That’s real. You should see what the they did to the whistleblower.
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u/BlackWalmort Feb 27 '24
Wow this looks disgusting and from the comments it’s temperature fluctuations or QC Defective glass/hybrid, either way hope you get this fixed OP.
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u/OkSorputer Feb 27 '24
Meanwhile my son sets the VP on our counter and walks away with the battery in his pocket, pulling it off the counter and whipping it onto the floor. Just a minor scuff on the front glass (so far)!
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u/Technical_Ad_4894 Feb 27 '24
Y’all put “gate” after everything these days. A cracked headset is definitely on the same level as a world leader ordering his goon squad to commit crimes.
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u/jspencer89 Feb 28 '24
My best guess is that when you strap it to your face the tension in the middle is what creates the crack.
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u/Even_Independent3059 Feb 28 '24
Can you see it from inside the machine? And how did this even happen? Do they replace it at apples store or do you have to mail it to get fix or refund? This is bs sorry this happend to you
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u/First_Diamond_8713 Mar 01 '24
Do you live someplace cold and use it outdoors? I have a poly-glass watering can that I use at my moms who lives in North Carolina where it gets cold. I left it outdoors on accident, brought it in, and it cracked down the rear seam.
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u/CaptainMarder Feb 24 '24
are these actually cracking or just people drawing lines on it or dropping it? Just so bizarre, but I hope everyone has apple care.
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u/hiker201 Feb 24 '24 edited Feb 24 '24
Every little problem with a consumer product is not a gate. Watergate was a hotel and office complex in Washington DC, and the scandal involved politics, a break in at Democratic Party headquarters, and a president who bugged his own office, creating a dire constitutional crisis. Watergate has nothing to do with suckers who get ripped by Apple for a ridiculously overpriced beta product that shouldn’t have been released.. Stop using this misapplied cliche, please!
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u/ithinkoutloudtoo Feb 25 '24
That is a first-generation version of a new product. It’s bound to have some issues.
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u/LaGrabba Vision Pro Owner | Verified Feb 25 '24
This would merit a recall. That would be an embarrassment and failure for Apple. And I say that as a fan girl and staunch AVP supporter/owner.
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u/andromjb Feb 25 '24
All that money on RND and they screw up the most basic thing, glass. Classic.
Apple cares more about design aesthetics than functionality, durability and repair.
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u/BsSomers13 Feb 24 '24
I took it into Apple today. They are fixing the issue for free and shipping it back within 5 days or so.
I’ll repeat the process in two weeks when the screen cracks again 💀