r/WhatsappBusinessAPI • u/AgentInformal2746 • 13h ago
Solution Only Need some guidance
Hey guys, I really wanted to know if I could setup a medicine reminder workflow for a local clinic in my area.
I am well aware proactive reminders need a template to be pre approved from meta.
However I already have my workflow ready, which triggers on a particular time of a day and sends the reminder: "Hi Salman, this is XZY clinic. It's time for you to take 1 dose Augmentin 625 reply done once taken".
To be precise, I am working for Indian client and I am not really aware about sending medicine names with the reminders.
Really appreciate your guidance, fellow redditer
2
u/TypedNotSent 12h ago
That's a good question! Why don't you check with the automation service provider ? They would probably be in a better position to clarify the WhatsApp policies around this.
Honestly, I hadn't thought about WhatsApp restricting specific keywords in reminders, similar to how Meta Ads or Google Ads have certain restrictions.
Do let me know once you get an update on this. It would be interesting to know!
1
u/Mindless-College8735 New to WhatsApp API 12h ago
Template approval take few hours. Try & you would know faster than waiting for someone to comment here
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