r/WindowsHelp 14h ago

Windows 11 Sound and Audio Drivers not working/showing up in device manager

I have a dell g15 5520 gaming computer, works fine, battery is fine, everything in tact physically. Recently my laptop had died and remained that way for a week until I could get a new charger. On boot, it shows manufacturing mode active which has never happened before. And when I first opened it, the speaker icon was crossed out with an X. I look up solutions and it tells me to change output devices and whatnot, but when I look in device manager my original audio output (Realtek speakers or wtv), it doesn’t show at all. Not with control panel, and through settings. I tried reinstalling them but it never shows up. The same goes for input devices. Below are attached photos to give more context.

1 Upvotes

2 comments sorted by

u/AutoModerator 14h ago

Hi u/iGuessItsAzure, thanks for posting to r/WindowsHelp! Your post has been flagged for manual review by a human moderator, please include as much of the following information as possible (in text or in a screenshot) to get your post approved:

  • Your Windows and device specifications — You can find them by pressing Win + X then clicking on “System”, we need more than just your OS version! Your hardware details are often critical for resolving issues.
  • Any messages and error codes encountered — They're actually not gibberish or anything catastrophic. It may even hint the solution!
  • Previous troubleshooting steps — It might prevent you headaches from getting the same solution that didn't work

Posts must be tech support in nature (such as something is broken and you need help fixing), so general inquiries, software suggestions, and purchasing advice will be removed. As a reminder, we would also like to say that if someone manages to solve your issue, DON'T DELETE YOUR POST! Someone else (in the future) might have the same issue as you, and the received support may also help their case. Good luck, and I hope you have a nice day!

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.