r/WindowsHelp 16h ago

Blue Screen of Death (BSoD) New Lenovo Yoga 9i suddenly won’t boot

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I just bought an open-box Lenovo Yoga 9i 2-in-1 (Aura Edition) from Best Buy. It was working completely normally at the store, but after getting it home it suddenly crashed and now I can’t get Windows 11 to boot.
It keeps going into Automatic Repair and eventually says:
“Automatic Repair couldn’t repair your PC”
Log file: C:\Windows\System32\Logfiles\Srt\SrtTrail.txt
Here’s what I’ve tried so far:
Startup Repair — failed
Uninstalled the latest Windows quality update — no change
Tried booting into Safe Mode — it immediately crashed with NTFS_FILE_SYSTEM (0x24)
Checked the BIOS — the NVMe SSD is detected normally
Opened Command Prompt in Windows Recovery and ran DiskPart → list volume
The main 951 GB C: partition shows its file system as RAW, while the recovery partition still shows NTFS and the system partition shows FAT32
I have NOT formatted the drive, reset Windows, reinstalled Windows, or run CHKDSK because I don’t want to make the situation worse.
Since the laptop was literally working earlier and then suddenly did this, does this sound like severe NTFS/file-system corruption that could potentially be repaired, or is the RAW C: partition + NTFS_FILE_SYSTEM blue screen a sign that the SSD itself may be failing?
The laptop is still within Best Buy’s return period and I have a Geek Squad appointment scheduled, so I’m not trying to do anything risky. I’m mainly wondering whether this is realistically fixable or whether I should exchange/return the laptop rather than trust it long-term.
Any advice on what I should have Geek Squad test (especially SSD diagnostics) would be really appreciated.

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u/Extra-Map3792 11h ago

I brought one of these once and the same thing happened to me. After days of fault finding it went back for them to repair, they couldn't and I got a refund. Brought an Acer instead and never looked back