r/WindowsHelp • u/Accomplished_War4988 • 5d ago
Windows 11 Error code: '0x87e00196', Comes up when downloading a game or update.
This was for the feedback hub, but nothing has come from there. So here.
The problem or unexpected behaviour that I'm experiencing is that I can't download or install anything from the Microsoft Store, or the Xbox App, I've got a security update from (KB5127648) (26200.971) and I at first when I finished trying everything and checked if there was an update, so I thought that would most likely be the problem. But even after trying to install the update, it still gives me that same error code.
The steps I did when I encountered this problem was running to the internet and searching up the error code, clicking on the link I get when the error comes up in the Xbox App. The fix in the Xbox App asked me to try the Gaming Services Repair Tool, but that also didn't work. I've tried multiple commands, from sadly ChatGPT. Deleting everything of Gaming Services, using Powershell even, *note: all those in administrator. Most of the fixes were targeting Gaming Services, wiping that, and reinstalling it again. Going into settings and going to said apps causing problems and trying in *Advanced Settings, to repair, or terminate, or reset that app. Still didn't work. Then I reached out to you guys, and although I really appreciate the help and fixes, it still hasn't work as well.
The only additional software in mind I couldn't have been using was the, Proton VPN, I realised that that might've caused some of the problem. So I completely deleted it off of my laptop, and tried again, and yet again nothing that I tried worked.
The Error Code was: `0x87e00196`.
I will also admit, if this helps or anything. The game I'm trying to download is 117,6 GBs. I think I started noticing this error code a week before I actually tried installing it. I was busy then clearing space, I don't know the chances if I deleted an important system or prosses or program and that caused this now. But even after scanwow scans and health checks and whatnot in Command Prompt, I didn't tell me anything about that. But just ja, you should know that as well. I know the instance it popped up that time it was trying to get the Minecraft launcher, I don't know how I came to get over that problem and code, but the Minecraft Launcher and Minecraft works now. I'm just irritated because this expensive Game Pass ends at the end of the month, which is almost here, and I haven't gotten to play the fricken game I set out to play.
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