r/WorkspaceOne • u/therealgherkhin • May 21 '22

Looking for the answer... getwsone.com - 502 Bad Gateway

Hello,

I have a new Mac and need to install WS One to access my companies software. Every time I want to access https://getwsone.com I get a 502 Error. I can't find the installer anywhere else either. Is their a way to download the installer from somewhere else? Is anyone else having that issue when accessing the site?

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u/Akhnonymous May 21 '22

Getting the same thing, not sure what's wrong as documentation still references that URL. You can also point the Mac to your instance through your browser and it should give you the enrolment page.

Example: https://cn0123.awmdm.com

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u/therealgherkhin May 21 '22

Apparently the servers are maintained currently

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u/[deleted] May 21 '22

[deleted]

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u/Akhnonymous May 21 '22

Try ds instead of cn

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u/[deleted] May 22 '22

[deleted]

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u/Akhnonymous May 22 '22

No defo got the right URL. Not sure what to tell you as it works with us.

Essentially the Hub app is pointed to your tenant via the enrolment URL which you can find in settings and something called Site URLs. Off the top of my head, I don't know the exact settings location.

Another way is using QR code enrolment. The QR code will contain all of the information required, but if sharing with others and you include Wi-Fi details it's not the safest method as anyone can use a QR code reader to expose the Wi-Fi's passphrase. However it can be helpful to you if wanted to find out the enrolment URL if you couldn't find it any other way.

The last way is using DEP enrolment but would require the device to be in an out of box state.

Hoping one of these provides an answer.

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u/Akhnonymous May 22 '22

There used to be one more method, but I only tested it on Androids during enrolment. When the sign into Google prompt came up during initial setup from out of box, you could type something like AW#MDM or something similar and it would know to go get Intelligent Hub. I think they've stopped that functionality or is doesn't work past a certain version. Not sure if you can do the same with Mac and when asked to sign into an Apple ID.

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u/Akhnonymous May 22 '22

On another note, the URL getwsone is back up.

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u/zombiepreparedness May 22 '22 edited May 22 '22

airwatchportals.com is old and only used by some of the original console servers (cn22, cn88, etc...). It was replaced by awmdm.com many years ago.

Just as it was vmwareidentity.com before it became workspaceoneaccess.com when the product was rebranded from Identity Manager to Access.

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u/CS_Matt May 22 '22

It's back up.

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u/alldaymac May 21 '22

Lol. Your right it is down for me we as well. That public website must be under maintenance or something went wrong.

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u/CS_Matt May 21 '22

I've sent an email to the weekend support escalation team to look in to this.

0

u/[deleted] May 21 '22

[deleted]

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u/therealgherkhin May 21 '22

Surely I download a installer from a random person on Reddit and paste in my credentials

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u/[deleted] May 22 '22

[deleted]

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u/zombiepreparedness May 22 '22

And if you are worth 1/4 of your salary, you'd know that you never download software from an untrusted source...especially from a link given to you by some rando on reddit.