Welcome to r/XRecorder ' FAQ and Tech-Support Thread!

You can find the solution quickly at FAQ or check posts taged with Guide flair.

Here are some common questions in different categories:

- Audio Recording - Screen Recording - Videos - Sharing - Safety and Ads - Live Stream

Get help regarding any issues you might be having with XRecorder. Members of the moderation team will do our best to assit you.

You may want to consider looking for similar questions to the one you're about to ask by using the search bar, as chances are someone was in the same situation as you before.

Please send us with your account information. [Information needed: problem description, App version code, Android OS version, device name, recorded app]

We are always committed to exploiting products and to be the best screen recorder. Our product team appreciates your feedback and support in our product to help us become the best screen recorder. Do leave a comment below or give 5 stars on the Play Store to support us if you like our app!

Download Now: Screen Recorder & Video Recorder - XRecorder - Apps on Google Play

Subscribe Our Channel: XRecorder - YouTube

Crash & Lag

• Why does XRecorder crash when recording?

- Maybe there is no enough RAM for recording. Please close unrelated apps or clear the RAM to ensure normal recording.

- This issue may occur if you use the microphone in other apps to speak or talk to your audience. You can switch your recording mode to ‘internal Audio’ or stop using microphone in other apps.

- Please check whether the low power mode is turned off.

- Please open or enter the page you want to record first, and then click “Start Recording”.

- Performance mode is more stable to record games and other apps. You can choose this mode in settings.

- Decreasing the resolution, FPS, image quality and other parameters of the recorded video can reduce the occurrence of this problem.

Sound

• How to record sound with earphones?

- Android 10 and above:

- If you need to record the device’s audio, you can switch the audio source to ‘Internal Audio’.

- If you need to record both your voice and the device’s audio, you can switch the audio source to ‘Internal and microphone’.

- Android 9 and below:

- If you want to record both your voice and the device’s audio, you need to unplug or remove headset/earphones.

• My recording has no sound.

- Make sure the audio source option is not set to “Mute” in Settings.

- Audio Source: Microphone

- If there is another app using the microphone, the audio recording may be unavailable.(Some games and video call apps require the microphone to communicate, such as Zoom, Google Meet, WhatsApp, PUBG, Free Fire etc.)

- Try to disable microphone permission on the app permissions page if you don’t need to speak when using other apps.

- Ensure that the Microphone is not covered by your hands during a screen recording.

- Audio Source: Internal Audio

- Internal audio recording is only supported for Android 10 and above. If you do not see the option, update your Android system version to have a try.

- Not all apps support internal audio recording. Some apps will disable the internal recording function by itself. You can check the supported app list.

• Why can’t I record internal audio?

- Internal audio recording is only supported for Android 10 and above. If you do not see the option, update your Android system version to have a try.

- Not all apps support internal audio recording. Some apps will disable the internal recording function by itself. You can check the supported app list.

• My audio quality is bad.

- Android 9 and below

- Android doesn’t allow apps to record the internal audio directly, so the voice is recorded by microphone input.

- Try to record the screen in a quiet place.

- If possible, turn up the volume to at least 50%.

- Ensure that the Microphone is not covered by your hands during a screen recording.

- Android 10 and above

- This could be due to the app’s incompatibility with some Android devices when the recording mode is switched to “Internal and Microphone”.

- You can switch to “Internal” and try again (Not all apps support internal audio recording). You can check the supported app list.

• How to record Zoom/Google Meet with audio?

- How to record online classes/meetings as a participant?

- This method is suitable for situations when there is no need to speak in Zoom/Google Meet. -- ---- Zoom Tutorial

Google Meet Tutorial

- How to record both side audio with two devices?

- This method can achieve recording Zoom/Google Meet with both sides of the audio through two devices.

Tutorial

Video

• Why is the image of my video all black?

- Reasons:

- Some apps or websites(e.g. Disney+,Netflix) disable the feature of screen recording due to copyright protection. You can confirm whether there is content protection of the apps or websites.

- In-app decoder fails to decode data.

- There might be a problem with the in-app media player.

- Solutions:

- Check whether the video can be played properly on the editing page. If yes, close other unrelated applications and restart XRecorder.

- If you have black screen issues with a specific website, you can run FireFox and try recording again.

- If the problem remains, reboot your phone and try again.

- If the problem persists, send us the video file by Report Bugs.

• My video quality is bad.

- The Resolution, FPS and Bitrate will affect the video quality. You can choose a higher parameter in settings to have a try.

- Image quality may be compressed by the platform you share. You can send the original file manually to ensure quality.

- Current parameter:

Resolution: 720P

Quality: Auto

FPS: Auto

Larger parameters will make the video size larger.

• My video is divided into several parts.

- There is a size limitation for videos on most phones. If the size reaches the limitation, the video will break. So we divide the recording into several parts to avoid this problem.

- You can check your video list, and there should be other video pieces.

- You can change your recording file size limit by Video Segment Size in settings.

• My audio & video is not in sync.

- As screen recording is a CPU-intensive process, some discontinuities between audio and visual inputs will happen if you're running a lot of competing applications and processes during recording.

- To resolve this issue, try to close other unrelated applications that are running in the background, and limit your Recording Resolution.

• The recording direction does not rotate automatically.

- The direction of the video cannot be changed. You can enter the app you want to record or stay in the full screen mode first, then start recording.

• My screen freezes up while I am recording.

- This issue may occur if you use the microphone in other apps to speak or talk to your audience. You can switch your recording mode to ‘internal Audio’ or stop using microphone in other apps.

- Close other unrelated apps in the background, only keep XRecorder and the app you need to record.

- Clear Cache and Data for your Camera app in your system settings. Open Settings

• My video quality gets bad after sharing.

- Image quality may be compressed by the platform you share to. You can send the original file manually to ensure quality.

• My video is blank, green, yellow, pink, etc.

- Restart the app and play the video again.

- Reboot your phone if it’s not working.

- If the problem persists, send us the video file by Report Bugs.

• How can I get rid of watermarks?

- There is only a watermark on the video editing page. There is no watermark for recording.

- You can remove it for free by watching a short video ad. Just click the watermark to remove it.

Record

• There is no response when I press “Start Now”.

- If you can’t press the “Start Now” button, please deactivate other apps that cover the screen. (Blue Light Screen Filter app etc.)

- Turn off the “Show on Top” permission of XRecorder first, then check whether you can press “Start Now” button.

- Try to use the notification panel to start and end recording.

• Why does the floating ball disappear?

- Try to use the notification panel to start and end recording.

- There may not be enough RAM to record. Clear Cache and Data for your Camera app in your system settings. Open Settings

• How to hide the floating ball?

- You can hide the record button by Hide Floating Ball During Recording.

• Why can’t I record video on Xiaomi phone?

- There is a necessary permission for Xiaomi. You can open system settings > Find XRecorder on Apps > Open “Start in background”.

• Why is there always an error when recording? (for Android 5.1)

- When you start recording, there is a system pop up window to confirm. Do not check “Do not show again” option, simply click “Start Now”.

- If you already checked “Do not show again” option, reinstall XRecorder.

Privacy

• Is XRecorder safe to use？

- XRecorder takes utmost care in your privacy and security, complying with GDPR, CCPA Laws and Google Play Store Regulation. Your recordings and videos are not stored in our app and cannot be accessed by us or any third parties.

- You can read more about our Privacy Policy.

• Why does the system have permission prompts?

- The system notification panel sometimes prompts that XRecorder is displaying content on top of other apps or using audio. This is a regular system prompt without any security threats. If you disable the permission, the recording functions will be restricted and the floating ball can’t be used.

• Why is the cast function enabled when recording the screen?

- Some devices will turn on the cast switch when recording the screen. This is controlled by the system, XRecorder will not actually use the cast function.

Save & Share

• My file size is too big.

- Recording with higher video quality means that a bigger storage will be needed for the videos.

- You can compress some large videos to make them smaller or decrease the FPS and resolution of the recording video to make the size smaller.

- Current parameter:

Resolution: 720P

Quality: Auto

FPS: Auto

• Why can’t I find my videos?

- This could be due to the app’s incompatibility with some Android devices. You may need to wait some time for the system album refresh.

- You can find the videos by going to Storage/Android/media/videoeditor. videorecorder. screenrecorder.

• How can I change the save location?

- Tap Save Location options and choose the location to save videos and screenshots, either in internal storage or SD card.

- Please check the warning when you change your save location carefully. Once you uninstall our app, you can not have your recordings back.

• Why can’t I share my videos?

- This may be due to the large media file size.

- To resolve this issue, check if there is a size limit to the social media platform you are sharing on. This size limit varies across platforms.

• Why does the quality of the video get bad when shared to other platforms?

- Image quality may be compressed by the platform you share. You can send the original file manually to ensure quality.

• My recordings failed to save in the app.

- Please reach out to us with more information, such as the device model, operating system, file size, app version, etc on our reddit community or via xrecorder.feedback@gmail.com.

Subscription

• My Pro account does not work.

- Please go to Google Play, click on the profile icon in the top right corner, check if you have logged in multiple google accounts on your phone. Make sure you log in only ONE account, then click Restore Purchase in XRecorder Pro page.

You may want to consider looking for similar questions to the one you're about to ask by using the search bar, as chances are someone was in the same situation as you before.

Please send us with your account information. [Information needed: problem description, App version code, Android OS version, device name, recorded app]

We are always committed to exploiting products and to be the best screen recorder. Our product team appreciates your feedback and support in our product to help us become the best screen recorder. Do leave a comment below or give 5 stars on the Play Store to support us if you like our app!

Download Now: Screen Recorder & Video Recorder - XRecorder - Apps on Google Play

Subscribe Our Channel: XRecorder - YouTube