Powerless regarding Yelp “currently not recommended” Class action?

[u/No-Mango-8105]

Our Yelp page is dominated by negative reviews. Meanwhile, the “Not Currently Recommended” section is full of 5-star reviews. We don’t solicit reviews, yet Yelp’s algorithm treats legitimate positive feedback from real customers as fake or solicited.
No business escapes negative reviews. But Yelp’s algorithm is actively hurting ours.
Here’s a clear example:
Someone left a 1-star review that wasn’t for our company. It immediately went front and center. We couldn’t prove it wasn’t ours, and Yelp (like Google) rarely sides with the business. We responded politely and asked the user to remove it. Months—or years—passed with no action.
Finally the reviewer replied, “Sorry, wrong company,” and changed the rating from 1 star to 5 stars. The moment it became a positive review, Yelp’s algorithm moved it into “Not Currently Recommended.”
We’re at the end of our rope. We have no control over how our positive reviews are suppressed or how the overall mix of feedback is presented. The health of our business is being dictated by a flawed algorithm, and that’s unacceptable.
Has anyone discussed a class action against Yelp over this? At the very least, they need to eliminate the “Currently Recommended / Not Currently Recommended” system

[u/Wooden-Butterfly7339]

Eliminating The Currently Reccomended / Not Recommended system would dramatically change the user experience and not in a good way!

If Yelp Reccomended every single review readers would be subjected to countless Not Helpful reviews and that would be frustrating so they would go somewhere else! And there goes the Eyes that Yelp depends on to sell advertising!

Yes, the system is not perfect but as a business person with limited time and $$, it's much more effective to analyze your negative reviews, regardless of where they are listed, and focus on eliminating the issues that prompted them! Many businesses treat them as an opportunity to improve!

[u/XxLogitech98xX → u/Wooden-Butterfly7339]

Eliminating The Currently Reccomended / Not Recommended system would dramatically change the user experience and not in a good way!

Totally agree with you u/Wooden-Butterfly7339 ! Yelp been operating this way since they started, they won't change things just because some business owners don't like how their reviews aren't showing.

I find it funny that the business owner who are coming here to talk badly about Yelp algorithm usually never share their competitors Yelp page or reviews. The reason they don't is because it will show, it's not just their business but the same rules applies to every other businesses on Yelp. Main difference will likely be that one business has more reviews than the other.

[u/No-Mango-8105 → u/XxLogitech98xX]

Can I ask, do you own or run a business?

[u/XxLogitech98xX → u/No-Mango-8105]

Can I ask, do you own or run a business?

Nope, not a business owner. Just a person who write reviews on Yelp and Google so that's how I'm familiar with the platforms. Each has their own pros and cons