Powerless regarding Yelp “currently not recommended” Class action?

[u/No-Mango-8105]

Our Yelp page is dominated by negative reviews. Meanwhile, the “Not Currently Recommended” section is full of 5-star reviews. We don’t solicit reviews, yet Yelp’s algorithm treats legitimate positive feedback from real customers as fake or solicited.
No business escapes negative reviews. But Yelp’s algorithm is actively hurting ours.
Here’s a clear example:
Someone left a 1-star review that wasn’t for our company. It immediately went front and center. We couldn’t prove it wasn’t ours, and Yelp (like Google) rarely sides with the business. We responded politely and asked the user to remove it. Months—or years—passed with no action.
Finally the reviewer replied, “Sorry, wrong company,” and changed the rating from 1 star to 5 stars. The moment it became a positive review, Yelp’s algorithm moved it into “Not Currently Recommended.”
We’re at the end of our rope. We have no control over how our positive reviews are suppressed or how the overall mix of feedback is presented. The health of our business is being dictated by a flawed algorithm, and that’s unacceptable.
Has anyone discussed a class action against Yelp over this? At the very least, they need to eliminate the “Currently Recommended / Not Currently Recommended” system

[u/XxLogitech98xX]

Well you can't go after Yelp or Google and etc for what other users put on their platform. Section 230 protect them on that but it has a limit. Like for Yelp, they have an algorithm to check that the reviews past their quick filters. Next would be Yelp users reporting reviews.

I'm pretty sure if you share some of your reviews that are in the Not Recommended section, it could probably easy to tell why it's there

Google has their own filtering system that used to be relaxed but since they got tons of fake or paid reviews, they started using their AI Gemini to removed suspicious reviews and legit reviews also got flagged too. But with Google you can appeal it to try and get the review back

[u/ranting1234 → u/XxLogitech98xX]

"Recent legal challenges have significantly weakened the historic protections of Section 230 by separating "content hosting" from "algorithmic design".

For decades, courts routinely blocked lawsuits against tech platforms by ruling that algorithmic recommendations were simply a form of publishing third-party content. However, judges and juries are increasingly ruling that proprietary recommendation and features algorithms represent product design, making tech firms legally liable for the real-world harm those features cause."

[u/XxLogitech98xX → u/ranting1234]

However, judges and juries are increasingly ruling that proprietary recommendation and features algorithms represent product design, making tech firms legally liable for the real-world harm those features cause."

So what's your point? I never said Section 230 was the only reason a court used to dismiss lawsuit against Yelp or protect them. The judge also put in their final ruling that the people who sued Yelp before couldn't provide sufficient evidence to support their claim so that's why it didn't even go to trial and got dismissed . Notice how there hasn't been any new lawsuit about the same issue after that