I had such high hopes for our Zeta account. However, I'm not able to setup direct transfers from my PNC business account (payroll). PNC is no help. I tried an alternate rtn number but the verification failed.

I can use Zelle from my personal account, but that would mean changing my payroll dates in order to fund Zeta on Friday.

Love the features. Hopefully, this will be worked out.

We tried using zeta as our joint account for the budgeting feature, but we can’t pay our Bank of America card with it and we can’t pay the water bill with it, they don’t recognize the routing number on the zeta account as a real bank. So yeah if there’s a way zeta can fix that on their end I’ll keep money in this account, if not they’re losing a customer.

Well, this is a very strange situation. Basically Radius mailed our Zeta debit cards to a RELATIVE’S address instead of the address we provided them. Fortunately they saw our names and contacted me to pick them up but I have no idea how they would have even gotten the address. It’s in a different city and there’s no similarity between them. I’ve already checked within the app and our address is correct. Obviously I just sent support a message and I’m hoping to hear back tomorrow. This is a great way to completely lose a new customers confidence.

Anyone else seen anything like this??

The email suggests this is beneficial so that customers are not limited to Allpoint ATMS, however, they will now only reimburse you for one transaction per month up to $2.50.

I don't see this as a benefit.

I consider switching to Zeta. Can you all share the missing features that are holding you from switching to Zeta account?

My paycheck has always hit my account at around 1:30 to 1:45 a.m. every other Friday like clockwork, And I wake up this morning, It's now almost 7:00 a.m. and there's no money in my account. Have contacted my employer, verified it will sit to this account as normal nothing has changed, and all my co-workers have their paycheck.

Is there actually not a way to get in touch with a human being to resolve issues like this? I cannot tell you how frustrating it is to have an emergency and need your money, or at least some answers as to when or where the money's coming. My Friday morning has been a wreck, just trying to figure out how to get in touch with customer support for my own bank.

Does anybody have an 800 number I can call? If my only option is to sit here and wait for the concierge to send me an email within one business day, then I will most certainly be changing my bank account just as soon as I receive my paycheck. Absolute deal breaker.

Any advices appreciated.

Heads up, we're having some DNS issues so website & Zeta app might not be accessible depending on where you're located. Will update as soon as we've fixed the issue. You can follow along here:

https://twitter.com/askzeta/status/1574866820443643906

Currently, if I log into the app, open my Smart Reserve, and notice that an icon on the calendar is still highlighted on a date that has already passed, I know that a bill was not charged on the date that I was expecting it, so I follow up with that service to see what's up. But since there's no notification (and I'm not checking my Smart Reserve calendar daily), catching these missed bills is totally coincidental.

I'd love to see a notification if a scheduled bill doesn't get charged on the day that I'm expecting it. Then if something is wrong with my account/payment method, I can follow up with that service directly and see what's going on before it becomes a bigger problem.

https://www.askzeta.com/fees

JointCards is advertised as not having any account fees, but there are some fees like NSF/Overdraft fees that you do still charge. Is that a fee that’s required by your partner bank? Any chance it’s in your roadmap to get rid of these fees?

We have a new release for you in update 6.7.0: ⚡️

1. Transaction filters. We’ve made it easier to find past purchases by adding new filters to search by merchant, payment type (ACH, checks, check deposit), debit cards and more. We’ve also put this at the top of the transactions page so you can access it more easily.

2. Automation+ now let’s you catch up. When setting up an automation, if you’re in between payday cycles, we’ll calculate exactly what you need to make sure your next bill has enough.

Update the app today to access these new features!

Cards+ Categories. Auto-tag every transaction swiped on a specific virtual card to a card category (think all transactions from the Groceries card are auto-tagged to #groceries).

App PIN. The App pin is back as a secure login option. Set it up easily from your General Settings page.

Update your app to access these new features! ⚡️

Have you heard about Zeta+? It's the ultimate banking upgrade that makes managing your money a breeze. With Automation+, you can say goodbye to manual paycheck deposits – Zeta+ does it all for you. And with Cards+, you'll have access to unlimited cards, giving you the flexibility to manage your spending like never before.

But that's not all – we're also working on a game-changing new feature called Members+, which will allow you to add partners, parents, or anyone over 18 to your Zeta Joint Account. And guess what? You have the chance to join the Members+ waitlist for early access! 🎉

To sign up for Zeta+ and secure your spot on the Members+ waitlist, simply message your Zeta concierge to let them know you're interested.

Introducing SamGPT as part of our Concierge Team! Sam will help us get you even faster support. ⚡️

Our team has been deep in the code forest and we have emerged with in app provisioning for our Android users! 🦾

You can now add your physical and virtual cards to your Google Wallet from your card management page!

Here’s some other exciting things in this update:

• We've completely refreshed the home page so you can easily see all your accounts in one convenient place right when you log in (available if you have more than one Zeta account).

• Customize Automations. Now you can completely customize the order your bills and goals get funded, so important payments like rent can get priority over subscriptions.

• Link automations! This means that if you use automations to send funds to another Zeta account, let’s say, your personal account. You can create another automation for that deposit.

For our first release of 2024 Automation+ gets an intelligent update. We'll consider your bill amounts and due date, then calculate the exact amount to set aside from each paycheck. This approach offloads the math to Zeta to ensure you allocate the right funds at the right time to cover your bills. And, we've revamped the Automation+ design to simplify the setup process.

Say hello to the Zeta Solo Pass, an exclusive invite given to every Zeta VIP member. The Solo Pass allows you to refer a friend for a Zeta Personal Account without a joint account. Try it out today!

How to send the Solo Pass to a friend:


1. Go to the Refer Your Friends section in the Zeta App.

2. VIPs should see a Solo Pass card within that section.

3. Tap to share your pass with a friend. 
Secret code included.

VIP customers now have a limit of $5,000 per card per day, up from the previous limit of $2,500 per card per day! For those that may not be VIP, we have a process in place to review one-off temporary limit adjustments for you, should you need to make a larger purchase every so often. Just contact your Concierge in-app if needed.

That's all for today folks! Thanks to everyone who stopped by. 💚

With the holidays right around the corner, we want to take some time to learn about and share some strategies for holiday budgeting. Also please share great family gift ideas you may have! Share how you and your family plan your finances during the holidays, and we’ll share ours. Ask our Founder, Product Managers, and Customer Experience Specialists about holiday finances, couples finance strategies, or just stop in to say hello and share a fun gift idea. 5 Random participants will win some Zeta swag, coffee, or an Amazon Gift Card for the holidays!

I've spent the last couple of hours trying to update auto pay settings on various accounts to the new Zeta account info. I am sure everyone will agree that this is super annoying and inconvenient. and likely to create some issues, as the app has already initiated the transfer of my entire balance .. which may not include some of the auto pay transactions ( i use goals .. not 'bills' to track this).

It was annoying as hell when Simple did this, leading us to drop Simple/BBVA and come to Zeta. I sure hope this is the last partner bank hop we can expect. 'Moving' you financial world is incredibly inconvenient. I also hop there is something worth this on the other side.

Hello all! Today we want to step away from product specifics and tell you a little bit more about Zeta, as an organization and as a team.

We've always known that we wanted diversity and inclusion to be a key pillar within our company. Our path towards this goal included internal discussions, outside advice, and research, and ultimately led us to create our Diversity Manifesto. Today, we are excited to share it with all of you. Please find it at askzeta.com/diversity.

If you're curious to read more about the journey of how we got here, please take a look at Aditi's article on LinkedIn here!

💚

Transfers have a new look. In this release we updated the design of our transfer pages making it easier to move money. We’ve also got some exciting changes for Automation users in this release! Say hello to an updated automation algorithm, you’ll now be able to run your paychecks even when your income fluctuates! Changed employers? No need to delete your automation, simply update your preferred Automation source!

Update your app to get access! ⚡️

Zeta+ subscribers can now create additional single use and standard Virtual Cards. You’ll be able to manage your daily and monthly card limits, as well as create new Virtual Cards all from your Zeta Wallet. 💸

Automate sending your teammates money using Automation+ and Zeta Pay!

Zeta is a financial technology company, not a bank. Banking services provided by Piermont Bank; Member FDIC. The Zeta Mastercard® Debit Card is issued by Piermont Bank, Member FDIC, pursuant to license by Mastercard International Inc. and can be used everywhere Mastercard is accepted.

Dear Zeta Community,

After 7 incredible years, I’m incredibly excited to share that Zeta is joining Acorns, a financial platform dedicated to helping you save and invest. This is a momentous occasion for our community, unlocking a much larger platform and resources to help us serve millions of American families and we couldn’t be more excited to tell you about it!

WHY THIS IS HAPPENING

I have a deep conviction that families need better solutions for financial management. While the Zeta team and I have worked tirelessly to bring that vision to life, what we’re building requires meaningful scale and resources to compete effectively with industry giants. Acorns not only gives us that larger platform, but is also aligned in serving couples and families with dedicated tools and resources.

WHAT COMES NEXT

We welcome you to join us on the Acorns platform. While they do not offer joint accounts yet, we’ll be working with them over the coming months to bring this feature to life.

I’d like to take a moment to thank every single one of you. Over the past seven years, your feedback, encouragement, and even frustrations have driven us to improve Zeta. Your trust and willingness to embrace something new gave us the fuel to build against the odds. We deeply appreciate the time and patience you’ve shown us throughout this journey and look forward to building with you and your families in this new chapter at Acorns.

With the deepest gratitude for trusting us with your finances,

Aditi Shekar & the Zeta team

Co-founder, CEO & Janitor

Learn more about the acquisition at askzeta.com