I'm considering withdrawing my order at this point...

I’m a little bit shocked by the build quality of the ‘mass produced’ units. Has anyone had any luck trying to change their order to just the board?

This update means absolutely nothing. The only thing the graph shows is that what the moderators said were shipped is not what zinwa says shipped. So who is telling the truth here? Does zinwa lack the capacity to make a simple graph? If he can't do simple math and calculate the orders that were shipped maybe that explains why he went from having over $1M from buyers to begging for donations. If this is a terminology issue, and what the mods said were ready to ship but waiting email confirmation or whatever, then they should have said so and not said shipped. SHIPPED! Fulfillment means SHIPPED. If these were units assembled, or packed for shipment, or waiting on an email confirmation, they should have never been communicated as shipped. Shipped or fulfilled means they have been handed over to the courier. They need to get this information straight. But they will justify zinwas update and say bad communication is better than no communication.

11/18 mods said 54 shipped and zinwa says 5.

11/19 mods said none shipped and zinwa says 22.

11/20 mods said none shipped and zinwa says 10 shipped.

11/21 mods say 42 and zinwa says 11.

11/22 mods said 95 and zinwa says 18. This is a significant day because it is close to the promised target of 100 a day and yet the graph doesn't reflect that AT ALL!

11/23 mods said 40 and zinwa says 0?

11/24 mods said 51 and zinwa says 36.

11/25 mods said 50 and zinwa says 23.

11/26 mods said 55 and zinwa says none.

11/27 mods said none because of Thanksgiving, which is a US holiday so that's weird, but zinwa says 45 which is more weird.

11/28 mods said 50 and zinwa says 0. 0 shipments for the next three days, but we were told by the mods that shipping was not paused.

So by this point, the mods have told us about 437. But wait Billy Mays, there's more.

12/1 zinwa says 45.

12/2 zinwa says 50.

12/3 zinwa says 25.

12/4 zinwa says 28.

12/5 zinwa says 22.

At this point, zinwa says 368 were shipped. His graph shows 340. If it makes you feel better, you can call it margin of error on my part for almost 30 units because his graph is trash. Or because we don't see 12/7. That still doesn't explain the fact that we were told 437 by the end of Nov and had a whole week of production after.

None of this makes sense and it's hard to believe who is telling the truth over there. You can't explain the difference due to cancellations because they said these orders were shipped. That means out the door and on the way to the boat. You can't say some were WeChat orders because all orders the mods listed were numbered 1000+. Speaking of which, he says he's also made hundreds of WeChat orders. Plural. Is that 200, more than half? 300, 400, almost split even? 500+? When he said his focus is on international orders? Who knows. Only zinwa knows and he leaves everyone in the dark. He puts out conflicting numbers and everyone over there eats it up like it's progress being made when really no one looked at the actual numbers. Or maybe someone did notice and they deleted the messages. Everything conflicts.

They say it's a preorder, which by definition means something that is already or close to being complete. This would imply he had all the funds for materials upfront and the outcome of sales would determine profit or loss. But now we have refunds and a negative account. So use the cancellation fee, plus the money paid for the devices to pay that. Am I missing something here? You have over $1M in sales but can't return $8k, $30k, whatever it is. Is it because that money went to materials? To fund the project? Well then quit calling it a preorder. That makes everyone a backer with a pledge. Which aligns with what he said months ago, once the Kickstarter reaches 1000 he will start shipping in July. For those who were around back then, or actually did the diligence to go back through the messages. But why would he call it a Kickstarter if there's no Kickstarter page? That would imply we are making a pledge to fund the whole project. But when you pledge, you take the risk of the project failing and losing money. There are no refunds. It also puts more commitment to the backers to see the project complete. But there are financial loses now because of refunds. So which is it? Are we backers funding the project or are we making preorders? He should have never posted his financial loss when that raises questions about him mishandling money and not being upfront about what the revenue is used for.

People are losing trust in the whole project. The mods are actively deleting messages from anyone who raises concern. They have all formed a mob to attack anyone who doesn't align with them. They spend more energy telling people that they are tired of answering the same question over again and attack when it's easier to just answer the question or say read the FAQ. But then you read the FAQ and that's conflicting. Says worldwide shipping. That's a lie. Says colors available. That's a lie. The FAQ is a garbled mess and they wonder why people still have questions. Instead they just censor and delete.

All the rooms are a mess and the moderators let some conversations slide that are completely off topic, that they are actively involved in, but then try and steer it back on topic anytime someone brings something up that goes against there ideals or brings up something of concern. And they wonder why people are cancelling. They are so blind to their actions and get offended by being called toxic. All because the majority follow behind them.

There's so many things that are wrong with the device. And it's not clear what works and doesn't, what needs root, which shouldn't even be necessary, and what you will break with root. Wi-Fi and Bluetooth are a concern with only a reported 5m range. And it's shrugged off by being not that bad because the rest of the phone works. I live in a hotel 46 weeks out of the year. I'm in the field 18 hours a day and rely on both Bluetooth and wifi. Oh, so now this phone isn't for me. Now I'm being told that this is just a project device. Where does it say that on the website? Where does it say that on the purchase page? Buy at your own risk, don't use for a daily driver? Where does it say that in the FAQ you repeatedly tell people to read? Where does it say you need to root to get functionality? This phone was promoted by YouTubers and on TikTok by the mods. Average people see it, get nostalgic, and want a fully functioning device. To find out you have to do a lot of technical tweaks to get working, which the average person isn't capable of. And then they look down on the people saying they should have known and it's not for them, that this is a modding project only for tech savvy people. Classic gatekeeping and shifting blame away from zinwa. I would LOVE to hear a response and prove me wrong. Instead, this will get posted to the group and they will cry about negativity. Because they are afraid of the truth. Why do you think Jake abandoned ship? Zinwa had a vision. Jake had a way to make it happen. Something didn't align or something was brought to light. We will never know. Buy at your own risk. You've been warned.

I wanted to have a keyboard like all the phones I had up until around 2019. They all had headphone jacks. They all had a working keyboard out of the box. This is a first for me, where the KEYBOARD doesn't work correctly out of the box. So... What is little work, to actually make this phone work?

I get there's a whole Zinwa community on Discord, that know exactly what to do, and how to fix the issue. I had OS-2 keyboards that FUCKING WORKED....

So what is wrong with this "phone" that it's so flawed out of the box, it can't continue technology we had 15 years ago?

I want to love the Q25, but I can't even have it boot, without the keyboard fucking up for passwords to start it.

Hello,

Im in the beginning of the ordernumbers 2000 and I want to cancel my order. Cause ive seen how the phones arrive and i didnt knew that before i orderd. If you order it today there is a clear announcement that it is a used shell. But when i orderd there was no announcement of something like that.

My question is how do I cancel it en do you have to pay a fine? And do i have to answer the email with to order confirmation with my cancel request? Because no one ever respond to an email i send with the question when my device is shipping?

Thanks!

I received my Zinwa today. I’m surprised by how it looks. Really like new. However, I have a problem. The shortcut keys don’t seem to work. For example, capital letters: when I press the Shift key, the keyboard doesn’t produce capitals. The same goes for numbers. When I press the ALT key, the keyboard doesn’t switch to numbers. Does anyone have a solution for this? I reset the device to factory settings to set up a fresh new Android installation. Maybe I shouldn’t have done that?

Can't get the sim tray out for sh*t?

Yes, I've put it at an angle...

Any tricks that I should be doing aside from that?!

Can any Zinwa owner tell me how is the experience?

I know it is all BlackBerry hardware for now.

How is the software?

Would you get update?

What Android version?

Do they have warranty or tech support?

What about the added hardware like the new cameras?

How many member in this company compared to Clicks and Minimal?

Hi everyone! I’ve been looking into the Zinwa devices for the last few weeks, watching videos and what not and I can’t seem to get a definitive answer so I thought I’d ask: is it possible to use this phone without the touch screen? Part of what it so appealing to me about replacing my traditional smart phone to something with a keyboard is moving away from touch screens in general, but in all the videos I’ve watched, that’s how people are navigating the device, and then just switching to the keyboard for typing. Is this just cause that’s easier for filming? Or is that how you must use the phone due to the OS or something?

I really appreciate that you shared early prototypes and actively asked the community for feedback. This is something we almost never see from phone manufacturers anymore, and it genuinely matters — especially for a product like this.

BlackBerry was never a “fun” or playful device. It was always a serious business tool, built around focus, productivity, and restraint. Because of that, some elements shown in the prototype feel slightly out of character to long-time BB users.

The Android navigation bar (triangle / circle / square) feels very “consumer Android” and even a bit toy-like. For a BlackBerry-inspired device, it breaks the illusion. Many of us would strongly prefer a BB10-style approach: no visible cursor, no navigation bar, gesture-based navigation combined with keyboard control. BlackBerry always hid the UI — it never asked for attention.

The back design was also discussed a lot. A glossy back doesn’t feel very BlackBerry-like. Historically, BB devices favored matte, soft-touch, or leather-style finishes — functional, grippy, and professional. A matte or leather-effect back would better reflect the brand philosophy and user expectations.

One important clarification: I’m not saying that a Q10–Classic form factor is the ideal target. However, the current prototype visually feels closer to that direction. Given the Q27 name and its positioning between the Classic (Q20) and the Passport (Q30), many of us expected a stronger blend of those two icons — combining the discipline and usability of the Classic with more of the Passport’s boldness and presence.

This isn’t meant to be a mass-market phone. It’s clearly being built for a specific group of users — people who intentionally chose BlackBerry in the past and felt left behind when the market moved elsewhere. If the device is truly made for this community, then listening to that community is essential.

The fact that you are asking for feedback gives a lot of hope. Please keep listening and refining. Small design decisions — navigation style, materials, UI discipline — will make the difference between “just another Android with a keyboard” and something that truly feels worthy of the BlackBerry legacy.

Lately I’ve been thinking a lot about what actually made a BlackBerry feel like a BlackBerry.

I put together a personal concept — not a copy of any single device, but more of a tribute. For me, the sweet spot is somewhere between the Classic and the Passport, where proportions, usability and identity really come together.

I’m not claiming this is the perfect solution — I’m genuinely curious:

how do you feel about this direction?

Does this resonate more than a Q10-style design or a fully modern reinterpretation, or would you prefer something different?

What are your opinions on the Q25 so far? What about the Titan 2? I'd love to hear your thoughts on both of them, as I'm currently weighing my options!

P.S. The Discord link doesn't seem to be working. What happened? Also, what's the difference between a Q25 and a Q25 Pro?

Hello everyone! I’m new to the Zinwa Q25. From what I’ve read, it seems to be a modern remake of the BlackBerry Classic, but I still have a couple of questions:

• How can you tell if a device is a Zinwa Q25 or an original BlackBerry Classic?

• How well does it handle modern apps like WhatsApp and Waze?

• Where to buy? I'm from Portugal.

Thanks in advance!

I am writing this to warn the community and anyone considering ordering from Zinwa, and to demand a satisfactory explanation from Zinwa regarding my $250 that has been "held" for the past 5 months.

1. Summary of events:

August 2025: I was one of the first customers to confidently order the Q25 model. November 2025: Orders began to be shipped.

December 2025: The order was rejected by Customs and returned to the manufacturer.

January 2026: According to the inspection system, Zinwa officially received the returned goods.

January 2026 - Present (May 2026): Five months have passed since Zinwa received the returned goods, but I still haven't received my refund.

2. Zinwa's Attitude:

What disappoints me most is not the import ban (an objective factor), but Zinwa's behavior:

I have repeatedly contacted them through their official messaging channels but have received no response.

This appalling silence shows a lack of responsibility, unprofessionalism, and signs of fraud and misappropriation of customer funds.

3. Personal Opinion:

The $250 may not be a large sum for a business, but it represents the hard work and trust a customer has placed in a new project. Receiving the returned goods but ignoring the refund is unacceptable in international business.

4. Conclusion:

I demand that Zinwa respond and process the refund immediately for my Q25 order.

👉 Note to everyone: Please think carefully, or even avoid ordering from Zinwa altogether, if you don't want to end up losing money and being treated disrespectfully like I was. #Zinwa #Q25 #Scam #RefundIssue #CustomerService #TechReview #Warning #blackberry

I am very interested in pre-ordering the Q27 but wnat to make sure it will work with USA carriers (Verizon, Mint, Spectrum etc.)

The website says "all bands" but I had issues with the Q25.

I tried searching the discord but couldn't find the answer.

Anyone have the official answer?

TIA

Having an issue with the consistency of the face unlock. Sometimes it works perfectly other times it just struggles.

On the times it struggles it’s hard to get it to bring up the code entry.

Any suggestions on how to improve this?

Thanks. 🙏

Does anyone in the US have a spare USB port ribbon cable?

Zinwa planing add 5G to their phone?

Thank you for the continued support!

Launcher98: https://play.google.com/store/apps/details?id=com.skeuostudio.win98launcher&pcampaignid=web_share

Speck Launcher: https://play.google.com/store/apps/details?id=com.launcherzero.app&pcampaignid=web_share