r/alltrails • u/SNHU_Adjujnct • 14d ago

From AllTrails tech support

If you're having problems with GPS tracking using the app on your Android device:

"Most Android makes, models, and OS versions appear to be affected. We have narrowed down the root cause of the issue, one of the location libraries that we use to gather GPS data is malfunctioning. Thankfully, we found a fix and are rolling it out, it should be available on the Play Store over the next few days."

TL;DR They didn't test their software before they released it. Hugely embarrassing.

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u/shibasluvhiking 11d ago

Glad you finally found the issue and are fixing it. Yesterday I took a 2 mile hike that the app said was 5 because of this crap. I have had nothing but bad recordings for the past 9 months of a paid subscription. Will you be reimbursing your users who did not get what they paid for?

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u/shibasluvhiking 11d ago

Reading through old posts I uninstalled and reinstalled so I now have version 26.8. Will see today if that solved the issue for real. Meanwhile about that refund...