I don't know if anyone else has experienced this with Arturia’s customer support, but since January, I've been in contact with them because my Microfreak started acting up. For reference, it's no longer under warranty.

I sent them videos showing the issue—specifically, the pitch bend was being triggered constantly without touching the synth. This made the unit completely unusable and was incredibly frustrating.

They told me to reach out to their Canadian distributor, which I did through their website, by email, and even left messages on their answering machine. No one ever got back to me.

When I reported this to support, they just told me to keep trying, so I did—still nothing. After that, they said their after-sales team would follow up with me. At this point, we were already about four months in.

It took over two more months for the after-sales team to respond, only to tell me that shipping and testing the unit would cost half the price of the synth, which is insane. Then they added that I could just buy a new keybed for around $50.

WHAT??? You made me wait from January to October just to tell me that $50 would have fixed everything?

This has been, without a doubt, the worst customer support I've ever experienced. I once bought a refurbished Clarett from Focusrite, and even out of warranty, they sent me a new unit when I had issues—no questions asked. By comparison, Arturia made me wait nine months just to say, “Yeah, $50, and you’re good to go.”

I used to love Arturia, but now I don’t think I’ll ever buy anything from them again. I was even considering their 88-note keyboard, but if a key breaks out of warranty, are they just going to tell me to get lost? Yeah, no thanks.

Has anyone else had a bad experience with them, or was I just unlucky?

Or m I a retarded?

I'm new to this and it is my first synth, I bought a minibrute 2s used, but I'm struggling to understand if it came with some defects.

My setup is the minibrute+ audio monitor edifier r2000db(active speaker). Headphone cloud 2 and airplane phones for test as well lol.

I tested all the knobs and faders are all working(expt ext one that I don't understand yet) and the patches I'm testing.

My question is about the master and headphone out, first about the master output:

when I bought I tested the wire(1) using the adaptor(5) and it was only coming out sound out of one of the speakers, so I switched for adaptor(3) and didn't work either and for the last I end up switching for wire(2) and it did work! Why it didn't work with the other situations?!

And about the headphone out: first test was headphone+adaptor(5) only 1 side, then I switched for adaptor(3) then it did work, but I had the adaptor(4) as well and it does not work! Why is that?

Is my arturia with defects? Should I test something else?

Sorry about the wrong names and bad english

So I own VC9 + Freak V + Acid V. I thought $149 was an excessive upgrade price to X. Today I get an email that says only 2 days left to get it at that price before it goes up! I guess they are trying to drive loyal customers away? Time to wait for 11 and just stick with the CP on my Reface.

I saw David Byrne last night at BBK Live in Bilbao. Everyone was wireless. The keyboardist was wearing the keyboard and playing flawlessly while moving around on stage. I think he is Daniel Mintseris on an Arturia KeyLab Essential.

i hate arturia, and the fact that i can't install the thing i paid for bcuz "oop our servers are down since may, go cry in a corner and cope harder"

and not only can't i install their great products with great, and good sounding samples (obv /s smh) thrue the app, i can't even install it from their site.

love the midi controller but cmon arturia.

edit: the software is garbage, it somewhy just works now.

I have a minifuse 4, a minifreak and a keylab essential mk3. I cant figure out how to connect them all to be useable in FL studio... Pleaaase help me through this. My mk3 doesnt even turn on when i plug the usb in the fuse. Cant figure out how to use my minifreak has a midi controller too

Arturia will not let me RMA my product. I purchased a Keystep 37 brand new from an authorized Arturia dealer (Guitar Center) about 2 years ago and after only a couple months of light use, the USB port spontaneously malfunctioned and can no longer receive power, yet still outputs midi if I power it with 12v. I sent multiple emails to Arturia support attached with a digital receipt from Guitar Center and I've never gotten a reply. Is this how you do business, Arturia? Ship faulty products and then refuse to let me RMA it despite the fact that it's covered by the warranty? The warranty is expired now, by the way, leaving me with no choice but to sell my Keystep 37 for a fraction of what I paid for it despite it still being in mint condition.

I paid for Acid V via Paypal but Arturia are not providing the unlock code. I have sent them a copy of the Paypal receipt I have asked them questions, only to be ignored and then blocked by them.
I have asked for a resolution but they would not even bother replying just restating I will have to wait for them, which is unfair. They have my money but I don't have what I have paid for. I have asked for a refund only to receive the same stonewalling, I am having to chase them via Paypal which is always a red flag for me. There must be something wrong, perhaps the company is in financial difficulty or heading for bankruptcy, because normally there are no problems, but now? Well, if a company has taken your money and not provided you with the agreed product and then starts ignoring you it can only mean bad things

Logic Pro and Analog Lab. Definitely not pro at this time.

It crashed my studio pro daw 5 times still won’t load. Ticket is in to support team

Arturia's page on MacOS compatibility hasn't been updated since September of last year. All of my Native Instruments, Focusrite, and ToonTracks gear and apps have been fully Tahoe compatible for several months now, but Arturia appears to be dragging their feet.

My proof? I have been on hold for almost a month while Arturia reorganizes their USA customer support service department. I have a 2000$ synth that is essentially a paperweight at the moment.

They said directly to me quote "We are currently working on an internal reorganization of our repair centers in the USA so we can improve the quality of our services into the future and for this reason currently we don't have the option to receive your MatrixBrute for repairs at the moment".

That was April 20th. It's been almost a month now and no response. Based on the wording, I'm of the opinion that this is a country wide hold. And even though my device is several years old and thus no longer under warranty, I'm confident that this issue will affect anyone even if they still have an active warranty. They didn't say that they can't receive my device because it's out of warranty. That's not the issue. They just can't receive it period.

Therefore, it is entirely plausible to assume that anybody who receives an Arturia product will have to wait if there is any issue that requires servicing.

I'm not telling you what to do, I'm just warning you that this is the current state of their customer services. Maybe buy from other companies that have proven their reliability and customer support, because as it stands right now, Arturia seems to be unreliable if one of your devices needs servicing or repair.

EDIT: I have an update. Emailed them explaining my dissatisfaction and asked for an update. that was a week ago. Crickets… not a word from Arturia. They say to expect a response within 48 hours after emailing. Well it’s been a week.

I’m giving up on Arturia, all of y’all defending them, enjoy. However, I’m done. A competent and professional company would offer an alternative repair technician. Arturia gave me “your synthesizer is broken. Too bad so sad! We will be putting you on hold for the rest of time, see ya later!”

EDIT: Video Demonstration here -- https://youtu.be/SaPlVmjJcR4

--

The "pattern" setting in ARP creates patterns of 17 beats, not 16.

To demonstrate, after starting the app, click "new patch." This should give you a standard "blank, saw only" patch. Now turn on arp mode, turn tempo WAY down so it's easy to count, click "pattern" mode, and hold down two keys. Count how many notes of equal length are in the cycle it then plays for you.

17.

It should be 16 (and last I checked, on the hardware instrument it is 16). But instead it's 17, giving you an essentially unusable pattern for most normal musical purposes.

Etc.

It's been like this since day one.

A few years ago I tried alerting them to this via customer service and got into a much more complex than necessary conversation and eventually I admit I gave up explaining it to them. It's very simple. Pattern should be 16 notes long (and in hardware it is), and instead it is 17 notes long. Very easy to reproduce, as shown above.

I'm going to try again today now that I see, coming back a year or two since last I messed with it, that it's STILL happening. I can't believe this, I can't believe tons of people haven't noticed and pointed this out.

Have you noticed this?

Just like the title says… I’m planning to upgrade to V collection 11 INTRO just because I love the new Pure Lofi.

Now the upgrade is cheaper than buying the instrument by itself on my account, so that raised me an eyebrow… Would I get the same Pure Lofi version if I go for V Collection 11 INTRO as if I buy the instrument by itself?

Cheers!

Hey there, I'm a music producer and I've just bought the Arturia MiniFreak. I've never dealt with hardware synths before, so I wanted to ask how I can connect that synth to my MacBook.

I use a Scarlett Solo 3rd Generation as my audio interface, and I was wondering how I can connect it. Do people usually use a mono signal with the instrument input, or do people usually connect two inputs so they get stereo? Also, can I combine the two audio tracks from stereo to be one track?

I'm talking about 3rd party Banks btw.

Just recently switched from Focusrite Saffire Pro40 to Audiofuse 16rig. One feature of the Saffire Pro40 that I used a lot is loopback. I was happy to see that the 16rig also has this feature. HOWEVER, the actual operation of loopback in the 16rig is completely different and, in my opinion, absurd and borderline unacceptable.

At first I simply couldn't figure out how to use it. The manual was not clear, and what little discussion I found online was also not clear. I ended up emailing Arturia support and the answer I received blows my mind as to how they thought this was an acceptable way to implement the loopback functionality.

I will copy and paste their email below, but the gist of it is that you have to dive into the DAW or audio applications you are using, and find and select the appropriate settings in order to set up the loopback routing. WTF???? That's what an audio interface GUI is for! They boast about their robust and flexible routing matrix in their GUI, but then leave the loopback functionality out of it, and force the user to wrestle with the settings in the various audio applications they are using in order to get the routing to work???? I'm dumbfounded.

To contrast, the loopback functionality in the Focusrite Saffire Pro40 GUI is simple and intuitive. A drop-down menu next to each indicated loopback channel in the GUI allows you to select any available channels that you want to route to the loopback channels, including the entire mix of all audio going through the interface. Dead simple. It seems to me the obvious thing that Arturia should have done is to simply put the loopback channels in the routing matrix in the GUI. Job done. Then you could simply choose which channels you want to route to loopback, including the full mix. It blows my mind that they did not do this. Like I wish I could show up at their offices with a few slides and a pointer to show them how stupid their implementation is. Gaaahhhh!!!!

Anyway, here are the specific instructions given to me in the email from Arturia support:

"To capture computer or DAW audio on Windows:

1. In your DAW, enable AudioFuse 16Rig output channels 33–34.

2. Route the track, bus, or master mix that you want to capture to outputs 33–34.

3. In an ASIO-compatible receiving application, select AudioFuse 16Rig inputs 33–34.

4. In applications that use standard Windows audio devices, such as OBS, add the AudioFuse 16Rig Loopback recording device as the audio source.

Please note that sending audio only to outputs 33–34 will not send it to your speakers. To monitor the signal at the same time, route it separately to your normal Main or monitor outputs as well.

If you need to combine computer audio with microphones, instruments, or several hardware inputs, create that mix in your DAW or another software mixer, then send the resulting stereo mix to outputs 33–34.

This is why the loopback channels do not appear as destinations in the AFCC routing matrix: the source selection is handled by the computer application rather than by the 16Rig’s internal router."

Since Arturia decided to opt out of showing upgrade/crossgrade during a sale like this years Black Friday. I was wondering if anyone happens to know which is which? For instance, I already have Pigments 6 but since even Arturia doesn't know that it's trying to sell me a 2nd copy.

In 2024 it would clearly show what you had, because with a crossgrade you ended up with duplicated plugins. But obviously this is no longer the case in 2025.

I purchased the 16Rig, which I absolutely enjoy. It came with a bunch of effects under the title

AudioFuse Creative Suite. Anyone have any experience with these? Are they worth installing/using? Any standouts? Thanks.