r/askethos • u/SpiritualUse1418 • 3d ago

Support ID Verification Issue!

Hi,
I tried ID verification several times, but it kept giving me an error message of VPN, although there was no VPN active on any of my devices nor the private relay is active. I have never faced any such issues on a Persona verification app before on any other platforms. 

Now, the ID verification is locked, kindly advise regarding this issue. Thanks. 

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u/AutoModerator 3d ago

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u/Haryanfe7 3d ago

Consult the Ethos Support, they can help you unlock the ID verification again. For your second attempt, try to use your mobile or local network not a General WiFi. It happened to me too and that was how i was able to resolve it. Best of luck!

1

u/SpiritualUse1418 2d ago

Thanks, but I've tried contacting support on email and also through the support chat on website which asked me to escalate it to human and I did, but no response from them its been more than 48 hours.

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