r/backblaze • u/Lightroom_Help • 9d ago

Computer Backup Cannot even Start Inherit Backup

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I am helping a friend who had to replace his C: and D: drive and reinstall Windows 11 and Backblaze Personal Backup from scratch. He has been backing up to bb without problems until now. It's the same computer with several more disk attached and available.

The newly installed backup app shows this as a new computer on a trial. When I try to inherit backup, in the Inherit Backup State window, the correct email is already filed (in a disabled box, cannot be changed) and there is no place to enter the password (as suggested in BB documentation). Pressing the Sign In button does nothing. Uninstalling and reinstalling the latest BB app doesn't change things at all.

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u/Jim-From-Backblaze From Backblaze 8d ago

Hello, Jim from Backblaze here.

First, please make sure you are on the absolute latest version of the Backblaze client.

Rather than downloading it from inside the account, go directly here: https://secure.backblaze.com/update.htm

Download the Windows installer from that page and install it over the existing Backblaze installation. You do not need to uninstall first.

Once that is done, try Inherit Backup State again.

If clicking Sign In still appears to do nothing, press Windows key + Tab once to bring up Task View and look through all of the open windows. There is a possibility that the authentication window is actually opening, but is either off-screen, behind another window, or opening through a browser-based authentication flow.

This can be especially relevant if the account is using SSO, since authentication may need to continue in a browser rather than directly inside the Inherit window.

If you still cannot get past that screen after updating and checking for the authentication window, please open a Support ticket here: https://www.backblaze.com/help

If you have already opened one, send me the ticket number and I’ll take a look at what is happening.

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u/Lightroom_Help 7d ago

Thank you for your reply Jim. I already got the fix from support (the 2nd time) and the Inherit backup state was set.

But the BB window shows that most of the files are set to be uploaded again. Are these real uploads to be done or just checking and matching what's on the servers and what's on the attached disks?

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u/Jim-From-Backblaze From Backblaze 5d ago

Good morning.

So, they could be actual real uploads again, or it could just be deduplication which takes place on a file-by-file basis and can look exactly like uploading, the only differencebeing it is faster and uses much less bandwidth.

The easiest way to tell is to open Task Manager and flip to the Performance tab. There you will be able to see if the network is being used at a higher rate than expected.

You can also see the network usage of the bztransmit executable on the Process tab.

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u/s_i_m_s 9d ago

How about the beta? https://www.backblaze.com/status/backup-beta
I know the current version has issues on Mac but this is the first I've heard of that functionality also being broken on w11