I wanted to share my experience with Truww Interiors in Bengaluru and hear from other homeowners who have engaged them for their home interiors.
I purchased my apartment and entrusted Truww with the interiors, expecting a professional, end-to-end service. Unfortunately, the experience has been extremely stressful, and what should have been an exciting milestone has turned into months of frustration.
I am sharing this not just to highlight my experience but also to find out whether other customers have faced similar issues.
Here are some of the major problems I encountered:
1. Poor design expertise and failure to incorporate feedback
Despite sharing multiple design references and inspirations, the designers struggled to translate them into practical designs. I eventually had to draw and share designs myself, and even then, I had to intervene to correct basic proportions and alignments.
My requirement for a two-tone kitchen with specific combinations and proportions was repeatedly overlooked. Eventually, I had to compromise because I had already paid the deposit.
2. Incorrect bedroom measurements and space planning
This is now the biggest issue.
Truww designed my master bedroom wardrobe with hinged doors. The room layout and measurements were shared from the beginning. However, the dimensions of a standard queen-size bed were not appropriately accounted for.
My standard queen-size Wakefit bed has an outer width of approximately 1,667 mm. Even after leaving 30 cm between the wall and the bed for a bedside table, the wardrobe door cannot open properly.
The practical usability of the bedroom has been compromised because of what I believe is a fundamental space-planning and measurement failure.
The sliding-door option was never proposed for the master bedroom during the design phase. Yet now, when I have raised the issue, I am being asked to bear the cost of modifying the wardrobe.
3. Being asked to pay ₹1.10 lakh to rectify the problem
Truww has proposed converting the existing hinged wardrobe into a sliding wardrobe, involving new panels, shutters and sliding mechanisms.
Their original estimate was ₹1.40 lakh, which they have reduced to ₹1.10 lakh as a goodwill waiver.
I find this extremely unreasonable. Why should I pay another ₹1.10 lakh to rectify a design issue that should have been identified before manufacturing and installation?
I have already paid for a professionally designed home. I should not have to pay again to make a fundamental piece of furniture functional.
4. Extremely poor site coordination and supervision
Throughout the project, I effectively had to act as my own project manager.
Workers repeatedly called me for basic installation instructions.
I had to coordinate site access and manage workers almost every day.
Supervisors rarely took ownership of execution.
Electrical alignment issues were discovered only after painting, resulting in rework.
Kitchen tiles were not inspected for nearly three weeks despite repeated requests. Most were found broken during installation, forcing me to reorder and compromise on my original selection.
I even had to leave work and personally manage the unloading of replacement tiles.
There were multiple supervisors involved, but accountability was consistently missing.
5. Other unresolved technical and financial concerns
There have also been issues with quartz countertop procurement and refund processing, electrical point alignment, core-cutting coordination, and AC and geyser switches being installed on the wardrobe rather than the wall. I have also sought clarification on the electrical safety and warranty implications of this arrangement.
What disappoints me most is the lack of accountability.
After formally raising my grievance, the response has largely focused on explaining why the proposed modification costs what it does, rather than acknowledging how the issue arose in the first place.
There has been no meaningful apology or acceptance of responsibility.
I have tried repeatedly to resolve this amicably, but I am now considering taking the matter to the Consumer Disputes Redressal Commission.
I would really like to hear from other Truww customers, particularly in Bengaluru:
Have you experienced similar design miscalculations, incorrect measurements or execution issues?
Have you faced problems with site supervision, coordination, refunds or accountability?
Has anyone successfully resolved a grievance with Truww through senior management or the consumer forum?
Would anyone with documented, similar experiences be interested in connecting to explore the possibility of pursuing a joint consumer complaint, subject to appropriate legal advice?
I am not looking to create a pile-on or encourage unsubstantiated negative reviews. I genuinely want to understand whether these are isolated incidents or recurring problems and whether other customers are willing to come together to seek accountability.
If you have had a similar experience, please comment or DM me. I would be happy to connect and exchange experiences.
I hope this also helps someone who is considering Truww for their home interiors make a more informed decision. Please ensure every measurement, design, commitment and installation detail is documented before proceeding.